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Hotel Plaza Santo Domingo

3.0 star property
3-star hotel in Del Cerrillo

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March 2025

Photo gallery for Hotel Plaza Santo Domingo

Staircase
Garden
Reception
Lobby lounge
Double Room

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av General Utrilla 35C Barrio, El Cerrillo, San Cristóbal de las Casas, CHIS, 29220
  • Ex-Convent of Santo Domingo
    ‪3 min walk‬
  • Café Museo Café
    ‪4 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪87 min drive‬

Room options

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Quadruple Room

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room

Double Room

Double Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Twin Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Room

San Cristóbal Bleisure Hotel

Pet-friendly
Free WiFi
Housekeeping
5.0 out of 5, Exceptional, (21)
The price is CA $22
per night
CA $26 total
includes taxes & fees
5 Feb - 6 Feb
San Cristóbal Bleisure Hotel

About the area

San Cristóbal de las Casas

Del Cerrillo stay.With a stay at this Del Cerrillo hotel, you'll be steps from Ex-Convent of Santo Domingo and Mayan Textile Center. Centro Cultural de los Altos and Church of San Nicolás are also within half a mile (1 km).

What's nearby

  • San Cristóbal de las Casas Cathedral - 5 min walk
  • Mesoamerican Museum of Jade - 5 min walk
  • Foro Cultural Kinoki - 6 min walk
  • Plaza 31 de Marzo - 7 min walk
  • Santo Domingo Handicraft Market - 9 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 87 min drive

Restaurants

  • ‪BEBOP Club - ‬3 min walk
  • ‪Yik Café - ‬3 min walk
  • ‪Maya'e - ‬3 min walk
  • ‪FRONTERA Artisan Food & Coffee - ‬2 min walk
  • ‪Alameda de la Casa Utrilla - ‬1 min walk

About this property

Hotel Plaza Santo Domingo

3-star hotel in Del Cerrillo
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Hotel Plaza Santo Domingo also features tour/ticket assistance, a garden, and laundry facilities.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 44 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Plaza Santo Domingo offers 44 accommodations with safes and complimentary toiletries. Cable television is provided. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds are also available.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Rollaway beds available

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11:30 AM: MXN 65.00-120.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Rollaway beds available

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

More

  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65.00 to 120.00 per person
  • Airport shuttle fee: MXN 800.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Plaza Santo Domingo San Cristobal de las Casas
Hotel Plaza Santo Domingo
Plaza Santo Domingo San Cristobal de las Casas
Plaza Santo Domingo
Hotel Plaza Santo Domingo Hotel
Hotel Plaza Santo Domingo San Cristóbal de las Casas
Hotel Plaza Santo Domingo Hotel San Cristóbal de las Casas

Hotel Plaza Santo Domingo Reviews

Reviews

6.2
Rating 10 - Excellent. 7 out of 58 reviews" "
Rating 8 - Good. 15 out of 58 reviews" "
Rating 6 - Okay. 20 out of 58 reviews" "
Rating 4 - Poor. 7 out of 58 reviews" "
Rating 2 - Terrible. 9 out of 58 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and old hotel! No wifi in my room. Very unpleasent stay. The air in the room was not very clean.
Stayed 1 night in Aug 2017

10/10 Excellent

Angie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial style...historically conserved.
A colonial style hotel as the town does not allow changes to the original character of the downtown area. Charmingly comfortable with a restaurant on the premises. Beautiful gardens and patios. Lovely staff and quite honestly don't bother you. Our room was cleaned daily and aired out daily as moisture was always present by musty smell.But that is because it's an old hotel and not allowed to upgrade or modernizeven. But all in all a wonderful place to stay as it it's located in the skirts of downtown area in the original 20 barrios. Near central...shopping artisan wares and produce area. Loved this small town. Near lots of boutiques, shops,restaurants, and cocoa cafés. Everythingis close and night life is apparent as the people come out in the evening to walk about meandering and watching street performanceso, drinking cocoa,coffee or eating. Loved this hotel.

8/10 Good

Claudia, Pomona

Liked: Property conditions & facilities
Great location, but needs better service
This hotel is directly acrossed the street from the Textile market of Sto. Domingo. The location is ideal for shopping and entertainment. The rooms were smallish, beds were hard and internet intermittent. The maids came by really late if at all. They did give us a new room after the first room we got was super hot and had no air conditioning.

10/10 Excellent

daniel, chetumal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico, bien ubicado
Buen servicio, personal bien amable , habitación confortable
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy apenitas
No estan nada comodas las camas, esta super chiquitito el baño y da la impresion de no estar tan limpio ni tan seguro el hotel. No me volveria a quedar ahi
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Iba todo bien, hasta que una noche empezaron con escuchar pláticas y discusiones hasta peleas en una de las habitaciones, no me dejaron dormir!!! parecía un hostal cuando realmente es un hotel, lo reporte pero aún seguían.... lástima de hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Centrico y agradable
El hotel esta enfrente de la plaza Santo Domingo donde se pone un mercado de artesanías y ropa, este lugar es el más barato para comprar pero hay que buscarle, la habitación es del tipo rústico, comoda, limpia, eso si, hay mucho movimiento afuera del hotel si tienes sueño ligero es posible que te despierte, la comida en el restaurante es buena y de buen precio, y el personal es muy amable, desde este hotel puede llegar caminando a la plaza principal y a las diversas amenidades que ofrece el lugar.
Stayed 2 nights in Mar 2018

6/10 Okay

Francisco

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Alberto

Liked: Cleanliness
Disliked: Property conditions & facilities
Sencillez requiere remodelación bien ubicado
Habitaciones viejas y sencillas El servicio recepción bueno y la ubicación enfrente del mercado artesanal lo hace un hotel conveniente.
Stayed 3 nights in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

ricardo

Hotel muy regular
Muy regular el primer cuarto olía muy mal nos cambiaron a otra habitación un poco mejor y se me desaparecieron 2 libros nada recomendable
Stayed 3 nights in Dec 2017

4/10 Poor

Areli , TABASCO

Disliked: Property conditions & facilities, room comfort
MALA ESTANCIA EN SAN CRISTOBAL
Tienen el estacionamiento de carga en un patio central al que da las habitaciones, es una pesadilla los ruidos que hacen desde las 11 de la noche hasta las 8 am todo el tiempo cargan y descargan. La habitacion tenia cucarachas El personal de recepcion una imagen deteriorada y cero calidad en servicio No cuenta con estacionamiento y les vale en donde dejes tu auto Comentamos nuestra molestia en recepcion e hicieron caso omiso
Stayed 3 nights in Dec 2017

10/10 Excellent

Arndt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

ARNAUD

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017

8/10 Good

JESUS

Liked: Cleanliness, property conditions & facilities, room comfort
Estacionamiento de vehiculos
Faltó espacio para estacionamiento de vehiculos
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel no cumplio con lo esperado
el personal del hotel muy amable y servicial, el restaurante nuena la comida pero le hace falta personal para la atención de los comensales. Las habitaciones pesimas, sin ventilación y con sensación a humedad. Francamente no regresaría a pesar de su magnifica ubicasión.
Stayed 2 nights in Jul 2017

2/10 Terrible

griselda, mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Me intentaron extorcionar la primera noche fue terrible y la gente de hotel está involucrada porque ellos me pasaron la llamada y evidentemente le dieron información a estas personas de hora de llegada y nombre No lo recomiendo de hecho deberían quitarlo de sus hoteles
Stayed 4 nights in Aug 2017

4/10 Poor

Denise, Tapachula, Chiapas

Disliked: Property conditions & facilities, room comfort
There is not garage,.
I was there with my mom and my family, but it is not confortable. The upstairs are terrible
Stayed 2 nights in Jul 2017

10/10 Excellent

Giovanni, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, buena ubicación.
Tan sólo hace falta considerar la ausencia de estacionamiento. Por lo demás, todo excelente. Un poco de mantenimiento no estaría de sobra.
Stayed 2 nights in Jul 2017

4/10 Poor

Daniel alejandr, Minatitlan, Veracruz

Disliked: Staff & service, property conditions & facilities
Pro= tiene la plaza de Sto Domingo enfrente
Pro= comida de restaurant sabrosa ENCONTRA= casi todoq
Stayed 3 nights in Jul 2017

2/10 Terrible

israel

Disliked: Staff & service, property conditions & facilities, room comfort
PÉSIMA ESTANCIA
El servicio por parte de los empleados es adecuado, incluso amable sin embargo la gerente del hotel es una persona por demás prepotente, al llegar me informa que no hay servicio de estacionamiento por qué espacio es muy reducido y tiene que meter su camioneta que no hay lugar para mi auto que le haga como quiera que no es su problema, no te dan toallas suficientes, además pretenden que pagues un cargo extra si las toallas se ensucian, el servicio es pésimo, no se los recomiendo en lo absoluto pésima mi estancia en ese hotel
Stayed 3 nights in Jul 2017

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel tradicional, agradable
Muy agradable lugar, el restaurante todo muy rico, la atencion del personal es muy buena.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio
Hotel para limpio y cómodo Solo que se escucha mucho ruido de los huéspedes de los otros cuartos

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel no recomendable
Pésimo. El hotel está muy viejo, las instalaciones no tienen mantenimiento, regaderas con fallas, sin toma-corrientes, poca luz, poca ventilación, demasiado ruido. El personal es grosero y sin atenciones, hacen mucho ruido en las mañanas ( gritan de extremo a extremo) y no permite descansar adecuadamente. No tienen estacionamiento para huéspedes, solo para la camioneta del hotel. Lo único rescatable es su ubicación. No lo recomiendo para nada. Fue una estadía incómoda.