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Sereno Hotel

3.0 star property
3-star Colonial hotel near San Cristóbal de las Casas Cathedral

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sereno Hotel

IL Giardino
Front of property
Fireplace
Terrace/patio
Property entrance

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pet-friendly
  • Room service
  • Parking included

Explore the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    1 min walk
  • San Cristóbal de las Casas Cathedral
    4 min walk
  • Plaza 31 de Marzo
    4 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    94 min drive

Room options

View all photos for Deluxe Room

Premium bedding, individually decorated, individually furnished

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Premium bedding, individually decorated, individually furnished

Family Room

  • 50 sq m
  • City view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Bed

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About the area

San Cristóbal de las Casas

De La Merced stay.With a stay at this De La Merced hotel, you'll be steps from San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. Plaza 31 de Marzo and Museo de San Cristóbal are also within half a mile (1 km).

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 4 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk
  • Santo Domingo Handicraft Market - 9 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 94 min drive

Restaurants

  • ‪El Mezcalito - ‬2 min walk
  • ‪Café Bar Revolucion - ‬2 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Casa de Ahn - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk

About this property

Sereno Hotel

3-star Colonial hotel near San Cristóbal de las Casas Cathedral
Sereno Hotel offers its guests a full-service spa and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Sereno Hotel. Free self parking is available. A complete renovation of Sereno Hotel was completed in July 2024.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

  • 1 floor
  • 6 guestrooms or units
  • Deli
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
Sereno Hotel offers 6 accommodations with hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
The onsite spa has couples treatment room(s). Services include massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Airport shuttle on request

Food and drink

  • 1 bar
  • Room service available
  • Hosted evening meal available on Tuesday, Wednesday, Thursday, Friday, and Saturday for a fee of MXN 400

Things to do

  • Fitness center
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in public areas

Room amenities

Entertainment

  • 42-inch plasma TV
  • Cable channels

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Sereno Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 102 reviews" "
Rating 8 - Good. 22 out of 102 reviews" "
Rating 6 - Okay. 6 out of 102 reviews" "
Rating 4 - Poor. 4 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Stayed 1 night in May 2024

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bibiana

Travelled with family
Disliked: Room comfort
Too noisy
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023

4/10 Poor

bonifacio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023

8/10 Good

claudia

Stayed 1 night in Dec 2022

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Stayed 6 nights in Mar 2022

10/10 Excellent

Marc, Lake Country

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property and location. The restaurant is also awesome.
Stayed 1 night in Jan 2022

10/10 Excellent

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Stayed 2 nights in May 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Can’t wait to come back!
Stayed 3 nights in Mar 2020

6/10 Okay

Coline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
You are paying the location
Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Stayed 8 nights in Apr 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem!!
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable rooms in great location
Spacious comfortable rooms, great food, perfect location!
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Abby, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel right in town
Luxurious hotel. Wish we could have stayed longer!
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Loud dance music from hotel DJ until late night!
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
Stayed 1 night in Dec 2017

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Stayed 1 night in Aug 2017

8/10 Good

Sally, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and stay here frequently.
The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Conveniently located, but a bit overpriced
Overall I had a good experience at Sereno. The location is ideal and the space is really well kept and cute. I guess I just expected a little more given the price. But I was there during Semana Santa, so perhaps the prices were increased due to that. My only criticisms are: I was never oriented to the hotel by the staff. Not a huge deal since it is small, but an orientation to the spa and grounds would have been nice. Also, the WiFi service was pretty awful. Not sure they can do anything about that either, but it should be noted. I had good service, but if I moved literally a half an inch, it was gone. The other issue I had was that it rained very hard one day and the ceiling in my room leaked in multiple places. The staff were great and immediately moved me, but I also think it should be noted.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is super clean and location is very good
I had a excellent experience to stay in this hotel for 2 nights. There are well decorations and with many nice pictures. The location is exactly convenient to walk to the downtown, it just about 3-5 minutes walking. The room is super clean and big enough. The most important thing is the bed which is super comfortable to sleep. The staff are stand by for 24 hours and very nice and helpful. It is really a good choice for staying this hotel if you have plane to visit this lovely town!