4/10 Poor
Timothy
1 Oct 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon entering the room, everything looked great. When I got into bed, I discovered that the bed mattress was old and depressed on one side. That means the mattress is old and never has been rotated and flipped by the house cleaning staff. I requested another room and I was told that there weren't any available. I was told that they could take off one night's parking charge of $15. I later told them for the two nights. Also the toilet tank flapper must have been old to as the water from the fill valve would start to flow for about 5 seconds and was a little annoying. Finally the second night I opened the sliding door on the balcony to see what's outside. I then closed the door and lock it but it wouldn't. I noticed that the latch and the latch anchor on the frame was not aligned. The catch plate was screwed in tightly but not in the right position. That means it was not locked on the first day I was there. The staff downstairs were great but the management and maintenance were poor for allowing these problems to exist. In the hotel website it describes "Newly Therefore I can't recommend this location to anyone.
Timothy
Stayed 2 nights in Sep 2024