8/10 Good
Holly Wiles, Houston
24 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to DONETTA!!! This lovely lady was a pleasure to talk to. She would text me daily to make sure I was doing great. I really appreciated that. Over all the hotel experience was good and the location was perfect. My reasons for not giving a five star review are for several issues that I saw/had. My first night I checked in later that evening and my room was an attached room. I thought OK I can handle this, but in the morning I could hear the next room showering and I did not feel comfortable with that. I asked to be moved to a different room, and they gladly moved me. Also, in that first room, the sink area was smaller while the shower area was larger, which was fine. I did notice rust on the door even though the shower and the whole room itself was updated. My first room was a King and the second room was a queen. I didn’t say anything because I was grateful to be moved. The room was nice, larger bathroom but the ledge in the shower was coming off the wall. I did find some hairs in the bathroom that weren’t mine but honestly, I could’ve picked them up on my shoes and brought them in from the carpet in the hall. The bed was OK. It wasn’t very thick. The sheets and toppings were older. You could tell they were worn through in some areas. The pillows were comfortable. The bed made a noise when you sat down on it. It sounded like a piece of metal popping, but I slept good. For a Hilton, I thought it would have been better.
Holly Wiles
Stayed 5 nights in Aug 2024