4/10 Poor
Laurence
Business traveller, Travelled with partner
6 Dec 2024
Disliked: Staff & service
The property was OK until it wasn't. They recently enacted a policy of no staff on site from 11pm until 7am.
One of the other guests decided on our 2nd morning of stay to start his very large truck at 5am in the morning which was backed into the parking spot right outside our room. So his exhaust and noise funneled right into our place. When we went outside, someone from the cleaning staff had gone to the vehicle but the guest only told him that he was having a smoke and rolled his window up. The staff person told us he would inform the manager. This smoking in his truck went on 3 times over the next hour and a half.
No manager showed up and nothing was done about it. We inquired about it at breakfast but the manager still had not shown up at 8:30am.
We would like to pursue a refund for our 2nd day.
Laurence
Stayed 2 nights in Dec 2024