8/10 Good
Anjelica
7 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a discrepancy with deposit fees that was not mentioned in the hotel listing, compared to every other property. It came as a surprise to me and I felt a bit deceived as I'm coming from a country that only gives me a certain amount of USD limit per month and I have to put in a request to raise that limit. Had I known this, I would've gone with a hotel that gives free breakfast that also takes out deposit fees. It's not worth it for no breakfast. I almost ran out of USD to spend in my credit card. You all need to update that on your property listing re: safety deposit fees. It was also a bit inconveniencing to have to go down to the lower level lobby to use the microwave, because the rooms did not have one. I wish there was a microwave for personal use in the guest rooms. Also, the outdoor pool could be a bit more heated as SF is quite a windy place and that makes it cold. There is hardly ventilation in the bathroom area, and the towels remained damped for days and the water condensed everywhere after showering. Overall, besides what was mentioned, I enjoyed my stay as the hotel is in close proximity to convenience. The bed was comfortable and the cleaning staff was extremely pleasant and helpful. The city view is impeccable. Would I stay at this hotel again? Sure - BUT, only if the safety deposit fees are added to the property's listing description.
Anjelica
Stayed 6 nights in Jan 2025