2/10 Terrible
Swati
4 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin? This hotel is an absolute disgrace. Not only did I lose my wallet due to my own forgetfulness (which I take responsibility for), but the hotel staff turned a simple mistake into a complete nightmare. They promised to ship my wallet promptly, then failed miserably. Days later, I'm dealing with fraudulent charges on my credit cards and a level of incompetence from the staff that is truly astounding.
From the dismissive front desk clerk who told me to simply "send an email" to the elusive General Manager who apparently only works night shifts, it's clear that customer service and basic security are not priorities at this establishment. Instead of taking responsibility and resolving the issue, they seem more concerned with a new GM starting next week. Unbelievable!
This experience has been incredibly stressful and has completely shattered my trust in this hotel. I will NEVER book with them again and urge others to think twice before considering this establishment. You're better off sleeping on a park bench than risking your valuables and peace of mind at the Warwick San Francisco or their chains.
Swati
Stayed 2 nights in Sep 2024