The good- The Cooling Rack restaurant has two of the best meals we had in Belize - Crispy Pineapple Jerk Chicken (not the one served in the pineapple) and the Chaya Maya Pasta were phenomenal. The pools were great to cool down in and there was space for everyone. It’s a nice location with good views and a cute atmosphere.
The bad- The service was really unpredictable; we had good experiences around the pool and in the Cooling Rack, but less pleasant experiences with the front desk, the sushi restaurant, and the coffee shop.
The ugly- The room was awful. We were in a bungalow that was advertised as having two beds, one full and one pull out. It should absolutely not be advertised as such as the pull out was so bad that I could not sleep the whole time we were there (I’m a pretty flexible sleeper and this was the worst thing I have ever slept on with springs poking out). We had also asked the bellboy if it was ready to sleep on when we showed us the room and he said it was. When we opened it that night, there were no sheets and it was disgusting and stained. The AC barely worked and the bathroom was in need of a deep scrubbing. The noice from the valley was also really loud at night and between the uncomfortable mattresses, hot room, and noise, we didn’t sleep the entire four nights we were there.