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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
3.5-star hotel with 1 outdoor pools, connected to a shopping center

Choose dates to view prices

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Restaurant
Room, 2 Double Beds, Mountain View
Outdoor pool, pool umbrellas, sun loungers
Shopping mall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪16 min walk‬
  • Alajuela Cathedral
    ‪18 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • City view
  • 33.1 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • City view
  • 32 sq m
  • Sleeps 2

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About the area

Alajuela

Close to airport.Stay at this Alajuela hotel and you'll be within half a mile (1 km) of City Mall and 2 miles (3 km) of Juan Santamaría Park. Alajuela Cathedral and Central Market Alajuela are also within 2 miles (3 km).

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 18 min walk - 1.6 km
  • Parque Viva - 12 min drive - 7.6 km
  • Terrazas Lindora Shopping Center - 13 min drive - 9.4 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star hotel with 1 outdoor pools, connected to a shopping center
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, 6 meeting rooms, and coworking spaces. Event space at this hotel measures 2054 square feet (191 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 2054 sq ft of conference space
  • 191 sq m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Languages

English, Portuguese, Spanish

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
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The price is CA $200
CA $227 total
includes taxes & fees
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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay, and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 705 out of 1054 reviews
Rating 8 - Good. 170 out of 1054 reviews
Rating 6 - Okay. 93 out of 1054 reviews
Rating 4 - Poor. 47 out of 1054 reviews
Rating 2 - Terrible. 39 out of 1054 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

thelma

Stayed 1 night in Feb 2025

6/10 Okay

thelma

Disliked: Amenities
I waited very long for the hotel shuttle to arrive. The room was very basic not worth the money.

10/10 Excellent

Deborah, REDONDO BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2025

10/10 Excellent

Zonika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ! Close to many things
Stayed 4 nights in Jan 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Good checkin
Stayed 1 night in Jan 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Leti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you—rooms were clean, check in and out was easy, and the airport transfer was very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Timothee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

T

Liked: Cleanliness
Very short stay but clean and close to AP
Stayed 1 night in Jan 2025

10/10 Excellent

Claudia

Stayed 1 night in Dec 2024

6/10 Okay

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Dorinda Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Lusine

the room we were given had someone else living there
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's ok for an overnight stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Jo-Anne, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed us to check in before 11:00. Very grateful.
Stayed 1 night in Dec 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, perfect for layover. Rooms were clean, staff friendly and accommodating and helpful. Had a great night sleep. Close to airport
Stayed 1 night in Dec 2024

8/10 Good

Dorothy

Travelled with family
We were there only 1 night
Stayed 1 night in Dec 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Christopher

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a clump of hair in the shower wall and something that I don’t even want to try to identify laying on the shower drain. I could hear EVERY room around me when the occupants used the toilet or running water. This was not a cheap hotel room and if I had been staying any longer than 1 night (left at 4am for a flight)? I would have switched hotels. I went to the “restaurant” for dinner, food and drinks were awful. But I wasn’t expecting much from a hotel restaurant. The service was pretty much non-existent. We may have seen our waiter 2 times and had to go up to the hostess stand to pay, since he never came back with the check.
Stayed 1 night in Dec 2024

10/10 Excellent

Sabir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility
Extremely satisfied with services
Stayed 1 night in Dec 2024

10/10 Excellent

Lalo

Stayed 2 nights in Nov 2024

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to main and domestic terminals with free shuttle that runs almost 24/7. Huge mall next door with lots of food options...and it was fun to see so many peipke IN a mall! Even had a toy store! Dont see that very often in the USA..! Great breakfast tho a bit pricey. Great staff. Only real critique was our shower water wouldn't get very hot and the shower floor was slippery(ADA accessible king room). Gteat place for an overnight.
Stayed 1 night in Dec 2024

8/10 Good

Ramil

Liked: Property conditions & facilities
Good hotel. However I was asking them if the airport shuttle is available at 2 am. Instead of just saying no, not at this time, they kept sending automated messages. Had to call them to find out
Stayed 1 night in Dec 2024