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Hotel Valencia Santana Row

4.0 star property
4-star Mediterranean hotel near Santana Row Shopping Center

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Photo gallery for Hotel Valencia Santana Row

Exterior
Exterior
Lobby
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Street view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Room service
  • Pool
  • Parking available

Explore the area

Map
355 Santana Row, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪3 min walk‬
  • Westfield Valley Fair Shopping Mall
    ‪4 min walk‬
  • Winchester Mystery House
    ‪6 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪10 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double Room

Traditional Double Room

Traditional Double Room

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

  • 33 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The Row Hotel, BW Signature Collection

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, (274)
The price is CA $212
per night
CA $242 total
includes taxes & fees
8 Mar - 9 Mar
The Row Hotel, BW Signature Collection

About the area

San Jose

Near the airport.You'll be steps from Santana Row Shopping Center and a 5-minute walk from Westfield Valley Fair Shopping Mall with a stay at this well-placed hotel. Also, Winchester Mystery House is within half a mile (1 km) and O'Connor Hospital is within 2 miles (3 km).

What's nearby

  • Santana Row Shopping Center - 3 min walk
  • Westfield Valley Fair Shopping Mall - 4 min walk
  • Winchester Mystery House - 6 min walk
  • PayPal Park - 6 min drive
  • SAP Center at San Jose - 7 min drive

Getting around

  • Hamilton Station - 4 min drive
  • San Jose College Park Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 10 min drive

Restaurants

  • ‪Eataly - ‬5 min walk
  • ‪Lady M Cake Boutique - ‬8 min walk
  • ‪Blue Bottle Coffee - ‬1 min walk
  • ‪Marugame Udon - ‬5 min walk
  • ‪Yard House - ‬3 min walk

About this property

Hotel Valencia Santana Row

4-star Mediterranean hotel near Santana Row Shopping Center
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–9:00 AM: USD 8 for adults and USD 15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Access to nearby health club
  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch TV
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1004 reviews
Rating 8 - Good. 189 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 40 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Manny

Stayed 1 night in Nov 2024

10/10 Excellent

Jaime, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good
Stayed 2 nights in Nov 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Need to Tighten up the Ship
The hotel itself is lovely. It is in a very walkable area of Santa Clara. Four things that can be Improved upon. 1) ensure all rooms are in working order. The coffee pot was broken in that. It spilled water all over the counter and floor, but did not make coffee. The shower was a little backed up, which meant you were standing in a puddle of water while showering. The bathtub stopper was broken. If you wanted to take a bath, you could not. 2) Train the front desk personnel a bit more. The front desk didn’t have a lot of answers. They were nice, not extremely helpful. 3) Coordinate front desk and valet. We called the front desk to have our car brought up as is the protocol when checking out. We waited about five minutes and were approached by a valet person. He asked what kind of car we had. When we told him what kind of car we had, he said it would be about five minutes or so since we had just put in our request. We told him we called and put in our request at least 15 minutes prior. He showed us his handheld device that said we had just put our request in. Obviously, he was wrong and he was nice about it, but, this snaffu made us late, picking up our daughter. 4) Offer customers something to make up for the imperfections of their (our) stay. Anything small; a $50 credit, a room upgrade for “next time.” Anything. Something would be nice to make them (us) feel like coming back.
Stayed 1 night in Nov 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Property conditions & facilities
Awesome
Stayed 2 nights in Nov 2024

8/10 Good

DEJ

Stayed 1 night in Nov 2024

10/10 Excellent

Vahe

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Blaise, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2024

10/10 Excellent

valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptionally dark and quiet, comfortable bed, good restaurant, very convenient.
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Karen, Sturgeon County

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property- although this was the first time I travelled with 3 ladies in the room - the beds are way too small to share- wish they had been double or queen beds
Stayed 3 nights in Oct 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, amenities
Place and service was great
Stayed 1 night in Oct 2024

10/10 Excellent

Whitney

Stayed 1 night in Sep 2024

10/10 Excellent

andria

Stayed 2 nights in Sep 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Oct 2024

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful. It’s located in a perfect area right in the middle of Santana Row. So many good restaurants and stores.
Stayed 2 nights in Oct 2024

10/10 Excellent

Thu

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Girls Trip
We had a great stay and will definitely be back.
Stayed 1 night in Oct 2024

8/10 Good

Fallon, Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a brand new and in modern style. It is quaint and has good coffee. Close to shopping and dining.
Stayed 1 night in Oct 2024

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Great.
Stayed 1 night in Oct 2024

10/10 Excellent

Dayami, Las Vegas

Stayed 1 night in Sep 2024