4/10 Poor
thuy
15 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were given the room all the way on the bottom floor of the hotel that was in a very secluded area, which bad enough already.. we entered the room illand upon arrival we found that the room was not cleaned after the previous guests. The bed had been used and there was a used coffee mug on the desk and some miscellaneous trash around the room. We took some quick photos and went back to the lobby and showed the front desk the photos. We got a quick apology and was offered and "upgraded" room. We moved our stuff to the new room but there was nothing "upgraded" about it at all. The location was also on that very bottom floor but just on a different end. We found that the main areas and overall condition of the hotel was pretty run down and needed a remodel. It seems extremely outdated for a Radisson hotel. The only reason why we booked this hotel was because it was listed as a four-star hotel and we have always enjoyed our stay at various Radisson hotels.
thuy
Stayed 1 night in Aug 2024