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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near Santana Row Shopping Center

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)
Breakfast area
Memory foam beds, individually decorated, individually furnished, desk

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Free WiFi
    Free WiFi
  • Business services
    Business services

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    12 min walk
  • Santana Row Shopping Center
    17 min walk
  • Santa Clara Valley Medical Center
    19 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    8 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Pool
Aloft San Jose Cupertino
Pool
Pet-friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1004)
The price is CA $275
per night
CA $315 total
includes taxes & fees
13 Oct - 14 Oct
Aloft San Jose Cupertino

About the area

San Jose

In shopping district.Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. SAP Center at San Jose and San Jose Convention Center are also within 3 miles (5 km).

What's nearby

  • Santana Row Shopping Center - 17 min walk
  • Winchester Mystery House - 2 min drive
  • PayPal Park - 5 min drive
  • SAP Center at San Jose - 5 min drive
  • San Jose Convention Center - 5 min drive

Getting around

  • Bascom Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near Santana Row Shopping Center
There's an onsite business center. A 24-hour fitness center, a vending machine, and express check-in are also featured at the business-friendly The Row Hotel, BW Signature Collection. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Business facilities
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour fitness center

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 48-inch Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 186 reviews" "
Rating 8 - Good. 36 out of 186 reviews" "
Rating 6 - Okay. 17 out of 186 reviews" "
Rating 4 - Poor. 8 out of 186 reviews" "
Rating 2 - Terrible. 16 out of 186 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jennifer

Stayed 1 night in Jun 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager Kuma was accommodating ! He answers questions with glee
Stayed 5 nights in Jun 2024

10/10 Excellent

gary, MESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.
Stayed 1 night in Jun 2024

10/10 Excellent

Nidia K Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value to price ratio is high
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Less quiet during the night time, slapping doors too much moving upstairs
Stayed 17 nights in Jun 2024

10/10 Excellent

John, Crystal Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well appointed rooms. Staff is friendly and responsive. I highly recommend this hotel.
Stayed 6 nights in Jun 2024

10/10 Excellent

Paula, Newman

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Edgar De Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jun 2024

8/10 Good

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was perfect
Stayed 1 night in Jun 2024

6/10 Okay

David or Maria

Travelled with family
Disliked: Property conditions & facilities
It was not at well-maintained or appointed hotel as they represented themselves to be.
Stayed 2 nights in Jun 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Christopher

Stayed 2 nights in May 2024

10/10 Excellent

Anton, SAN MATEO

Stayed 1 night in Jun 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this hotel doesnt look too nice when you drive up but dont let that fool you. The inside is beautiful. Use caution if you want something super fancy. This place is slowly being upgraded. It has an old hotel vibe. Our room was fine, clean bedding and floors. The mattress and bathroom were dated. Nothing horrible just slowly upgrading. Breakfast was simple and hot. The manager was very nice and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Dino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Logistically well placed, system had a few difficulties for check in
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Nope
Freezing shower, slow remote check-in (there's actually no human at the front desk), dirty room. A natural experiment showing what happens when you de staff a hotel
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Great Stay! Very
Lovely and clean place to stay in a great location. Very nice continental breakfast included and free parking. I would not hesitate to stay here again.
Stayed 1 night in May 2024