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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near San Jose Convention Center

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Lobby lounge
Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    ‪12 min walk‬
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Santa Clara Valley Medical Center
    ‪19 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hotel Valencia Santana Row

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1004)
The price is CA $1,277
per night
CA $1,459 total
includes taxes & fees
17 Mar - 18 Mar
Hotel Valencia Santana Row

About the area

San Jose

In shopping district.Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. San Jose Convention Center and SAP Center at San Jose are also within 3 miles (5 km).

What's nearby

  • Santana Row Shopping Center - 17 min walk
  • Winchester Mystery House - 2 min drive
  • PayPal Park - 5 min drive
  • SAP Center at San Jose - 5 min drive
  • San Jose Convention Center - 5 min drive

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near San Jose Convention Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour fitness center

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 48-inch Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 159 out of 281 reviews
Rating 8 - Good. 59 out of 281 reviews
Rating 6 - Okay. 25 out of 281 reviews
Rating 4 - Poor. 15 out of 281 reviews
Rating 2 - Terrible. 23 out of 281 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, amenities
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
Stayed 1 night in Feb 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Heleana, Manhattan Beach

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Thy

Travelled with partner
Liked: Amenities
Nice and quiet area
Stayed 1 night in Nov 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and check out
Stayed 1 night in Nov 2024

10/10 Excellent

KELLY

Stayed 1 night in Nov 2024

10/10 Excellent

Enrique, Union City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location
Stayed 1 night in Aug 2024

8/10 Good

Malik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Silvia

Stayed 1 night in Nov 2024

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2024

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Jose

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom ceiling starting leaking water when the upstairs room was showering and flooded the entire bathroom floor.
Stayed 1 night in Nov 2024

8/10 Good

Nathalie

Stayed 1 night in Nov 2024

8/10 Good

Mindy, el monte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i dont like about this hotel is the shower head. The hotel is good but i couldn’t believe that they couldnt afford to install a small thing like shower head to make it a perfect hotel to stay. The shower head is very cheap. Looks like they got it from a junky yard sale for free.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competent, personable staff. Well-priced, and good (yet unobtrusive) service. Way to go!
Stayed 6 nights in Nov 2024

4/10 Poor

Angelica

Disliked: Staff & service, property conditions & facilities
Checking in we used the virtual rep. Was quick easy, only thing the volume could be a little louder. Not all the outlets in room worked. Wifi for the tv did not work. Wifi would go in and out or say not connected but the wifi would work on my phone. When it did connect to wifi it would play about 2 min and load for almost 10 min to the point I had to use my personal hotspot. The morning of checking out our bathroom light was flickering and the light went out.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, extremely clean and continental breakfast had fresh starbuks expresso
Stayed 1 night in Nov 2024

8/10 Good

Maureen

Liked: Staff & service
Great staff. Heavy traffic area
Stayed 3 nights in Oct 2024

8/10 Good

Christopher

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Randall

Stayed 1 night in Oct 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024