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Holiday Inn Express San Juan Condado by IHG

3.5 star property
3.5-star hotel near Casino del Mar at La Concha Resort

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Photo gallery for Holiday Inn Express San Juan Condado by IHG

Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
Standard Room, 2 Queen Beds
Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers
Gift shop

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
1 Mariano Ramirez Bages, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪7 min walk‬
  • Condado Beach
    ‪11 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Juan

Condado stay.Within a 15-minute walk of this Condado hotel, you'll find Casino del Mar at La Concha Resort and Condado Beach. Pan American Pier and Puerto Rico Convention Center are also within 2 miles (3 km).

What's nearby

  • Casino del Mar at La Concha Resort - 7 min walk - 0.6 km
  • Condado Beach - 11 min walk - 0.9 km
  • Pan American Pier - 5 min drive - 3.8 km
  • Puerto Rico Convention Center - 5 min drive - 4.0 km
  • Port of San Juan - 5 min drive - 4.4 km

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 27 min drive

Restaurants

  • ‪Stk - ‬3 min walk
  • ‪Serafina Restaurant - ‬3 min walk
  • ‪Tacos & Tequila - ‬4 min walk
  • ‪Semilla Kitchen and Bar - ‬2 min walk
  • ‪La Vergüenza Condado - ‬3 min walk

About this property

Holiday Inn Express San Juan Condado by IHG

3.5-star hotel near Casino del Mar at La Concha Resort
Holiday Inn Express San Juan Condado by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express San Juan Condado by IHG. For a fee, parking is available. A complete renovation of Holiday Inn Express San Juan Condado by IHG was completed in December 2022.

This 3.5-star San Juan hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 7 levels
  • Full breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express San Juan Condado by IHG offers 116 accommodations with safes and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 25 per night; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

Room amenities

Entertainment

  • 52-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado By Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado by IHG Hotel
Holiday Inn Express San Juan Condado an IHG Hotel
Holiday Inn Express San Juan Condado by IHG San Juan
Holiday Inn Express San Juan Condado by IHG Hotel San Juan

Holiday Inn Express San Juan Condado by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 486 out of 1003 reviews
Rating 8 - Good. 238 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 70 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Liked: Staff & service
The hallways were very dirty and noisy, and the pool look clean, but the hot tub looked very dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice.
Stayed 1 night in Jan 2025

2/10 Terrible

Manoj Varma

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall bad experience Worst customer service ever
Stayed 3 nights in Nov 2024

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is excellent!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ms. F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel we've stayed in

Great stay, comfy bed, big room, but the dryer took over an hour to dry clothes.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and kind. They kept the place very clean. It was close to the beach and had a place on the beach for chairs and umbrellas. I would stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Gwen

Stayed 1 night in Dec 2024

10/10 Excellent

June, spokane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay! The customer service team was outstanding; always courteous and friendly. The breakfast was good with hot choices. Coffee, tea and hot chocolate was available 24 hours. Our room was clean, bed was comfortable. The pool was not as big as the photos led you to believe, but it didn’t matter because we were the only ones in it. The hot tub was also nice. We will definitely come back!
Stayed 2 nights in Jan 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Heather

Stayed 1 night in Jan 2025

8/10 Good

clint

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Get What You Pay For

Hallway on our 5th floor smelled like mildew. Holes in the ceiling of the hallway from what looked like duct work were left open. Elevators were slow moving floor to floor. Free Breakfast was just alright about free breakfast quality. Way cheaper per night than some of the surrounding properties. Get what you pay for was on point with this property. Beach and Casino were just a block away. We would stay here again.
Stayed 5 nights in Jan 2025

6/10 Okay

MARIA

Stayed 3 nights in Dec 2024

10/10 Excellent

Aileen

Travelled with family

Great location

The breakfast was the only negative part of my hotel stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save money and Enjoy

Great price. Great location. Comfortable. Clean. Safe. Friendly Staff.
Stayed 6 nights in Jan 2025

6/10 Okay

diane

Stayed 3 nights in Dec 2024

10/10 Excellent

Yuefeng

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Oct 2024

10/10 Excellent

Hiral

Stayed 1 night in Dec 2024

10/10 Excellent

Marty

Stayed 1 night in Jan 2025

10/10 Excellent

Jasuntria, Brandon

Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Stayed 4 nights in Dec 2024

10/10 Excellent

Wanda I.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2024