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San Juan Marriott Resort and Stellaris Casino

4.5 star property
4.5-star beachfront hotel near Condado Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for San Juan Marriott Resort and Stellaris Casino

Exterior
Premium bedding, in-room safe, desk, blackout drapes
2 outdoor pools, pool umbrellas
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff, property condition

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
1309 Ashford Avenue, San Juan, 00907
  • Casino del Mar at La Concha Resort
    5 min walk
  • Plaza del Mercado
    11 min walk
  • Museo de Arte de Puerto Rico
    16 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    10 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

2 outdoor pools, pool umbrellas

Room, 2 Double Beds, Non Smoking, Ocean View

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access, Pool View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool Access, Pool View

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking, City View

2 outdoor pools, pool umbrellas

Studio Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, City View

Premium bedding, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom, City View

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Ocean View

2 outdoor pools, pool umbrellas

Executive Suite, 1 Bedroom, Ocean View

  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom, City View (Mobility Accessible, Roll-In Shower)

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, Oceanfront

  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Premium bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Oceanfront

Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 Bedroom, Oceanfront

  • 129 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View, Tower

2 outdoor pools, pool umbrellas

Room, 1 King Bed, Ocean View, Tower

  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Oceanfront

Room, 2 Double Beds, Non Smoking, Oceanfront

Room, 2 Double Beds, Non Smoking, Oceanfront

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking, Pool View

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View, Tower

2 outdoor pools, pool umbrellas

Room, 1 King Bed, City View, Tower

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Roll-In Shwr)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Pool Access, Pool View (Mobility/Hearing Access, Transf Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool Access, Pool View (Mobility/Hearing Access, Transf Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Mobility/hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking, Ocean View (Mobility/hearing Accessible)

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Transf Shwr)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Ocean View (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Ocean View (Hearing Accessible)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access, Pool View (Mobility Accessible, Transfer Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool Access, Pool View (Mobility Accessible, Transfer Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Mobility/hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking, Ocean View (Mobility/hearing Accessible)

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Ocean View (Hearing Accessible)

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

The Royal Sonesta San Juan

Pool
Spa
Pet-friendly
Restaurant
4.5 out of 5, Wonderful, (1626)
The price is CA $781
per night
CA $1,039 total
includes taxes & fees
7 Dec - 8 Dec
The Royal Sonesta San Juan

About the area

San Juan

On the beach.A stay at this Condado hotel places you within half a mile (1 km) of Casino del Mar at La Concha Resort and 2 miles (3 km) of Condado Beach. Pan American Pier and Puerto Rico Convention Center are also within 3 miles (5 km).

What's nearby

  • Casino del Mar at La Concha Resort - 5 min walk - 0.5 km
  • Condado Beach - 17 min walk - 1.5 km
  • Pan American Pier - 5 min drive - 3.8 km
  • Puerto Rico Convention Center - 5 min drive - 4.1 km
  • Escambron Beach - 7 min drive - 4.2 km

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪Chocobar Cortés - ‬2 min walk
  • ‪Tayzan Chinese & Japanese Cuisine - ‬2 min walk
  • ‪Oasis Tapas & Lounge - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Red Coral Lounge - ‬1 min walk

About this property

San Juan Marriott Resort and Stellaris Casino

4.5-star beachfront hotel near Condado Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At San Juan Marriott Resort and Stellaris Casino you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available.

This 4.5-star San Juan hotel is smoke free.

  • 531 guestrooms or units
  • 21 levels
  • 2 buildings
  • 3 bars or lounges
  • Meeting rooms
  • 10344 sq ft of conference space
  • 961 sq m of conference space
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
San Juan Marriott Resort and Stellaris Casino offers 531 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered weekly. Amenities available on request include change of bedsheets. Housekeeping is provided on a limited basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ocean Club Spa. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 20 per day)
  • Valet parking on site (USD 25.00 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 41 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 47-inch Smart TV
  • Netflix
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 22 2024 to October 31 2024 (completion date subject to change). The following areas are affected:
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 72.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41 per person
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 25.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Resort & Stellaris
Marriott Resort Stellaris
Marriott Stellaris
San Juan Marriott Resort & Stellaris Casino
San Juan Marriott Stellaris Casino
Stellaris
San Juan Marriott Resort Stellaris Casino Hotel
San Juan Marriott Resort Stellaris Casino
Juan Marriott Stellaris Casino
San Juan Marriott Resort Stellaris Casino
San Juan Marriott Resort and Stellaris Casino Hotel
San Juan Marriott Resort and Stellaris Casino San Juan
San Juan Marriott Resort and Stellaris Casino Hotel San Juan

San Juan Marriott Resort and Stellaris Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 762 out of 1158 reviews" "
Rating 8 - Good. 220 out of 1158 reviews" "
Rating 6 - Okay. 101 out of 1158 reviews" "
Rating 4 - Poor. 36 out of 1158 reviews" "
Rating 2 - Terrible. 39 out of 1158 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl Henderson-

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was under construction on the main floor, near the pool, near the casino and dinning. There also, was a few elevators closed due to construction. The noise and drilling of the concrete gave me a headache for most of my stay. Guest should have been advised in advance that the construction was taking place in order to decide if they still choose to stay that property.
Stayed 7 nights in Aug 2024

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great Oceanfront view. Food and drinks were great. Waking distance to other food and clothing stores. We enjoyed our entire experience and stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Jailene De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stood at Stellaris for my sisters 21st birthday this year (2024) and it was absolutely amazing. The service was immaculate and the facilities breathtaking. A short walk to Walmart, Wendy’s, church’s chicken, Taco Bell or Pizza Hut. And also a short walk to La Placita. A $5 cab to districto t-mobile. Absolutely amazing stay, amazing location, amazing hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is under remodeling, a lot of noise and dust in the lobby and pool areas, the staff is very friendly, the room was quite arranged, with some cosmetic details, etc. The beach is not good for bathing, a lot of waves and strong currents, the flag of danger is permanent
Stayed 4 nights in Aug 2024

10/10 Excellent

Marizel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about it!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The atmosphere was fantastic. Had two days with no amenities open because of the storm heading into Puerto Rico but after that we had a great time. One incident with bedbugs in our room has us with annoying bug bites all over our body.
Stayed 4 nights in Aug 2024

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There should have been a notification sent to patrons regarding the construction. One elevator worked and the room smelled mildew ish. The staff were all great and super helpful but the amenities were lacking. The price was not worth it.
Stayed 1 night in Aug 2024

4/10 Poor

Jason

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving to the hotel we were told that the pool view room we booked months in advance had a leak, so we were upgraded to a suite. The suite was not an upgrade. Just a couch with a pull out plastic mattress. No bedding. No pillows. We complained and were moved to a pool view room with one king bed, we booked 2 queens as we had 2 guests. They said they would bring a roll away bed - they never did. The food menus aren’t great, overpriced, and taste of the food is average. Very little options for children. The pool was always over crowded. By 3pm it was disgustingly dirty. Plastic cups, trash, napkins, hair floating in the water. Visible dirt on the bottom. Staff were never on the same page. You could ask the same question to multiple people and get all different answers. There was also construction happening in the lobby and in common areas of the hotel. We were not warned of this and I would have booked somewhere else had I know. Overall, this resort is not worth the money, especially if you plan to bring children.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nekia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing!! My husband and I truly enjoyed our stay. Staff were friendly and attentive, the rooms and facilities were clean. Beachfront property with plenty of chairs and umbrellas available. We would definitely stay here again.
Stayed 3 nights in Aug 2024

2/10 Terrible

Victor, staten island

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction. None of the amenities were available. It was such a nuisance for myself and my kids. The door to my room didnt lock unless i pushed closed. The room itself had a smell of mildew or mold. The moisture from the outside had the floors so moist. The pool area was so slippery we slipped all day. Just not a pleasant stay at all.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service. Hotel staff were very friendly and ready to help. We were there through Hurrcane Ernesto and hotel did everything they could to help. One bad note was the reservations department were very unhelpful went we asked if we could extend the stay due to a flight cancellation because of the storm. Everything else was great, the pool and the beach are great.
Stayed 4 nights in Aug 2024

6/10 Okay

JEFFREY

Liked: Staff & service
Disliked: Cleanliness
We recently stayed at the Marriott Stellaris Resort in San Juan and was quite disappointed with the experience, especially given the high cost. Several areas of the resort were under maintenance, which detracted from the overall ambiance and amenities available. Unfortunately, our room was not up to the expected standard of cleanliness. We found stains on the bathroom walls, a dirty sink and vanity, and the bedding was in poor shape. Shockingly, there was a blood stain on the sheets, right where your face would rest, which is completely unacceptable for a resort of this caliber. Adding to the disappointment, we had two days where everything was closed due to a potential tropical storm. While I understand the safety concerns, there were no vouchers, discounts, or alternative options provided to guests who suddenly had nothing to do. Given the lack of amenities and the issues with the room, this stay was far from worth the price we paid. I would recommend looking elsewhere for a better experience.
Stayed 4 nights in Aug 2024

6/10 Okay

Vanessa

Liked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Cheryl Lynn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Limited dining options on site as new restaurants we're open. However, great dining options in walking distance.
Stayed 4 nights in Aug 2024

8/10 Good

Joshua William, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming areas and beach access were great. The room could have been a little cleaner, and the adjacent area were under construction which was a bit noisy. All in all it was a good location for a family vacation.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian, Foxboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 5 nights in Aug 2024

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, friendly staff, plenty of amenities.
Stayed 1 night in Aug 2024

4/10 Poor

Ana

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Under construction Under renovation Lots of noise Bathroom ceiling was old/breaking
Stayed 4 nights in Aug 2024

10/10 Excellent

Catalina J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Marit M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach with chairs and umbrellas. Great location
Stayed 6 nights in Jun 2024

10/10 Excellent

Belal

Liked: Cleanliness, property conditions & facilities
Everything is very good
Stayed 4 nights in Aug 2024

6/10 Okay

teresa

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Rania

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and well maintained and the staff was attentive and helpful. Our experience was great!
Stayed 4 nights in Aug 2024

10/10 Excellent

Rema

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024