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The Condado Plaza Hotel

4.0 star property
4-star beachfront resort near Condado Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Front of property - evening/night
Exterior
Suite, 1 King Bed, Oceanfront (Penthouse)

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Housekeeping
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    4 min walk
  • Shogun Cuisine
    2 min walk
  • Hato Rey Station
    5 min drive
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    5 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Shower, eco-friendly toiletries, hair dryer, towels

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hilton Garden Inn San Juan Condado

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (545)
The price is CA $365
per night
CA $452 total
includes taxes & fees
14 Jan - 15 Jan
Hilton Garden Inn San Juan Condado

About the area

San Juan

Beachside getaway.You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Also, Luis Muñoz Rivera Park is within half a mile (1 km) and Third Millennium Park is within 2 miles (3 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 4 min walk
  • Casino del Mar at La Concha Resort - 15 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

4-star beachfront resort near Condado Beach
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities like snorkeling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness center, and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 21347 sq ft of conference space
  • 1983 sq m of conference space
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Waterslide

Parking and transportation

  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 6 AM–11:00 AM: USD 7-24 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 375 out of 1019 reviews" "
Rating 8 - Good. 220 out of 1019 reviews" "
Rating 6 - Okay. 183 out of 1019 reviews" "
Rating 4 - Poor. 123 out of 1019 reviews" "
Rating 2 - Terrible. 118 out of 1019 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful n peaceful
Stayed 4 nights in Dec 2024

10/10 Excellent

daniel

Stayed 3 nights in Nov 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you pay that kind of money and get no water, problems from staff, and just all around poor service. It is what it is and travel to any hotel in these days is high prices, little amenities, and the staff couldn’t care less. Hey just know there was a a pool table lol.
Stayed 5 nights in Sep 2024

10/10 Excellent

yvette, NYC

Liked: Cleanliness, property conditions & facilities
lo convenientegoid
Stayed 4 nights in Sep 2024

2/10 Terrible

Jephte

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall, my experience could've been better considering what this hotel represents in the area --My room telephone line didn't work, which was reported to the front desk and didn't get fixed for the entire stay --Was told no potable water available for room service, and we need to buy our own gallon of water since tap water is not safe or proceed at our own risk --Tap/running water was turning a dirty yellow color multiple times, and if not careful, someone might have used it to brush teeth or shower-- Have video proof of that ---No microwave in the room --- Iron in the room was not working, had to request one once we realized that P.S. REMEMBER: How I said earlier that the telephone line was not working for my entire stay, so for each problem detected, I had to make it down to the lobby to report it To end with a positive note, the cleaning staff did a great job in cleaning the room and keep everything tidy
Stayed 3 nights in Sep 2024

2/10 Terrible

Pablo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia Customers are treated poorly in the property. I recently stayed at Condado Plaza Hilton and unfortunately, my experience was quite disappointing. Firstly, the lack of staff engagement was noticeable. There was minimal interaction with hotel guests and no effort for service recovery. It felt as though the staff were uninterested in ensuring a pleasant stay. Additionally, the standard steps of service seemed completely absent. I encountered several instances where basic requests went unaddressed, leaving me feeling overlooked and frustrated. The condition of my room was also concerning. The curtains had mold, which was not only unappealing but also raised health concerns. This lack the proper maintenance from the engineering/property maintenance department is unacceptable for any establishment. Moreover, I noticed staff members frequently on their cell phones, which added to the overall lack of professionalism. It was disheartening to see employees more focused on their devices than on the guests. There was not even a "How was your stay" when I checked out. Overall, I can go on and on about the various shortcomings of this hotel. I expected a much higher standard of service and care. I hope management addresses these issues to improve the experience for future guests. Unfortunately, I cannot recommend this hotel based on my visit.
Stayed 8 nights in Sep 2024

10/10 Excellent

Tisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good had a surprise of the nightly surcharge of 80 per night it was a hold until the stay is over. The resort fee is hideous no real discounts, lastly we woke up to ants but the hotel resolved it. Our overall stay was great we would stay again. Thanks
Stayed 4 nights in Sep 2024

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is not maintained. Rooms are dirty & Dusty. Front desk Staff is unprofessional, unwelcoming, and should not be in the hospitality business. I’ve never in all my years of staying in a Hilton been more disgusted and disappointed by this brand. Called 3 out of 4 nights because the shower didn’t drain and flooded the bathroom. We missed a reservation due to this issue. Was never properly addressed until I begged for help on night 3, we were never offered a different room or even an apology. Just dirty looks as if I, on my honeymoon, should be accepting of such poor quality service and brand conditions. I typically coming from a multi unit leadership role try my best to be understanding and open but this experience was unacceptable.
Stayed 4 nights in Sep 2024

8/10 Good

Dalkis D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 4 nights in Sep 2024

10/10 Excellent

Yamir, Pembroke Pines

Stayed 2 nights in Sep 2024

2/10 Terrible

Ivelisse

Travelled with partner
I found an animal in my room
Stayed 2 nights in Sep 2024

6/10 Okay

Shawnda K

Disliked: Property conditions & facilities
Not all the lights worked. Floors were dirty.
Stayed 5 nights in Sep 2024

10/10 Excellent

Kalani

Liked: Cleanliness, staff & service, amenities
Room was not too my liking because the room was not well maintained,
Stayed 1 night in Sep 2024

10/10 Excellent

Yaite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Evelyn, Mayaguez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be great..
Stayed 1 night in Sep 2024

2/10 Terrible

VICTOR

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge Armando, Paterson

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is overpriced and overrated. The rooms dis not have something as significant and useful as a microwave, very inconvinient for families with small children. The building looks like it hasn't been painted in years! There are small critters and roaches roaming around when you turn on your light at night. The staff is not the friendliest (front desk).
Stayed 6 nights in Sep 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s was a nice hotel to stay for the weekend “ fun definitely coming back
Stayed 3 nights in Sep 2024

6/10 Okay

Isaac

Travelled with family
Liked: Staff & service
When I walk in my room smelled a little funny but I said to my self it a island and the humidity is high, the next morning I was making my bad and found mold on my pillows and window curtain. Immediately went to the front desk, manager switched my room.. I he second room was very clean and smelled very nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nellie

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

2/10 Terrible

Mariane

Travelled with partner
Disliked: Staff & service, amenities
My husband and I have stayed at this hotel 6 times over the past 18 months because we enjoy the view and the easy access to the beach. However, during our most recent stay. I’ve never been in such an uncomfortable and embarrassing situation. Everything started because we couldn’t get hot water in our room to take a shower, and when we tried calling the front desk, no one answered. So we decided to go to the reception in person to address the issue. When we arrived to the reception, the doorman, CESAR, told us he would inform the engineer. I insisted on being moved to another room because we need shower right away, but instead of handling the situation professionally, he made jokes and did not take my concerns seriously. He started touching my husband's arms and acting as if he was flirting with him, laughing and making light of the situation. I even doubt if he was sobered. I’ve never been in such an uncomfortable and embarrassing situation. Despite clearly seeing that I was upset, he continued with his inappropriate behavior. This lack of respect for guests is unacceptable, and we will never stay at this hotel again. The staff should show professionalism and respect towards their guests.
Stayed 2 nights in Sep 2024

4/10 Poor

Angela

Stayed 4 nights in Aug 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
In general it is good. The only thing is that their restaurant is being remodeled and you have to go out to buy or order delivery. Otherwise I liked the stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessika Patricia

Liked: Cleanliness, amenities
I love everything no complains at all💯💯 recomended
Stayed 4 nights in Aug 2024

8/10 Good

Zachary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property definitely needs renovations and updating. However the staff was amazing and location is good.
Stayed 5 nights in Aug 2024