2/10 Terrible
Sydney
23 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible stay at this property. As soon as we arrived, we found the window to our room broken and open to the outside as well as multiple active leaks in the roof creating deep puddles across the room. We immediately contacted management to see what could be done, and they said they would look into the issues, however we then never heard from them again even after multiple attempts to contact them. They completely ghosted us and did nothing for the issue at all even as the leaks worsened. Even when we tried to ask for housekeeping to clean the floor and receive extra towels as we had used ours for the puddles, they refused to answer and provided no housekeeping (despite housekeeping being advertised as provided upon request). This property felt unsafe, unclean, and the management was absolutely horrible. I am still in disbelief at the fact that they refused to communicate with us after we brought up a genuinely concerning issue.
Sydney
Stayed 5 nights in Feb 2025