4/10 Poor
Angelia
Travelled with family, Travelled with partner
4 Nov 2024
Disliked: Cleanliness, property conditions & facilities
We got to the property at midnight. We booked through a third party, but the payment didn’t not link up with our stay. The man working the front desk said we would have to fix by morning or, his exact words, be kicked out of the room. We went to our room, called the third party, and was on hold off an on for an hour. Finally the third party said the problem was the front desk of the hotel would NOT answer. So, they couldn’t verify that the payment went through. I went to the front desk, he was sitting there next to the ringing phone. I told him to please pick up and verify so he wouldn’t kick me out!!! My mother in law was booked at the same hotel. Her air conditioning unit caught fire. She was unharmed, but moved to a room where the lamps didn’t work and the remote would not work either!! This was my first and last time at a Best Western!!!