Ratings based on 916 Guest Reviews

Hear it directly from our travellers
1.9 out of 5
100% of guests recommend
2.0 Room cleanliness
2.6 Service & staff
2.1 Room comfort
2.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Posted Sep. 5, 2024 on Expedia
Don’t keep their promises
Comment from Hotel Management
Sep. 5, 2024 by Hotel Management., Hotel Management
Dear Nadia, We regret that we did not meet your expectations and understand your frustration. It is important to us to uphold our commitments to guests, and we will review this situation to ensure it does not happen again. Thank you for sharing your feedback, and we appreciate your understanding as we work to improve our services.Sincerely,Hotel Management.
1 out of 5
by A traveller

Posted Aug. 24, 2024 on Expedia
Save your money. Needs repair, dorty, smelled like urine and has roaches. Even the lady at the front desk stayed that it smelled. Also took a deposit on top of our paid room.
Comment from Hotel Management
Aug. 25, 2024 by Hotel Management, Hotel Management
Dear Karen, Thank you for your feedback. We’re very sorry to hear about the issues you experienced with cleanliness, odor, and the presence of roaches. This is not the standard we strive for, and we will address these concerns with our team immediately. We apologize for the deposit situation and any inconvenience it caused. Your comments are valuable, and we are committed to making improvements. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
5 out of 5
by A traveller

Posted Aug. 8, 2024 on Hotels
Great hotel extremely clean and close to everything great experience
Comment from Hotel Management
Aug. 9, 2024 by Hotel Management, Hotel Management
Dear Abel, Thank you for your wonderful feedback about Extended Stay America! We’re thrilled to hear you found the hotel clean and conveniently located. Our team takes pride in maintaining high standards and ensuring a positive experience for our guests. We look forward to welcoming you back and providing another exceptional stay in the future.Sincerely, Hotel Management
3 out of 5
by A traveller

Posted Aug. 4, 2024 on Expedia
Poor acomidations
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for your feedback. We are sorry to learn that your accommodations did not meet your expectations. Our goal is to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short. We will review your comments with our team to address these concerns. Your feedback is valuable in helping us improve our services, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
1 out of 5
by A traveller from Venice

Posted Aug. 4, 2024 on Expedia
Roaches, horrible odors, absolutely disgusting.
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Dear David, Thank you for taking the time to review your stay. We are sorry to hear about the issues you encountered in your room. We will address these concerns immediately with our housekeeping team. While we adhere to rigorous industry standards for cleanliness and pest control, we will ensure that your space is professionally inspected and treated as a precaution. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
1 out of 5
by A traveller

Posted Jul. 29, 2024 on Hotels
Roaches every where. No front desk after 10 pm
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management , Hotel Management
Dear Shahab, Thank you for your feedback. We sincerely apologize for the pest issue you encountered. We adhere to strict cleanliness and pest control standards and will address this immediately. Your comments are valuable, and we are committed to ensuring a better experience for you in the future. Thank you for your understanding, and we hope to welcome you back.Sincerely,Hotel Management
1 out of 5
by A traveller

Posted Jul. 27, 2024 on Expedia
Not a safe place. There is NO FRONT DESK or very limited hours. Very difficult to get in touch with anyone (via phone calls) for anything. Non-smoking room smells like heavy smoker LIVED here. The hallways are filthy.. Stained, soiled, unwashed, carpets. Even if you arranged late check in ahead of your stay, you will wait in excess of 15 mins in publicly accessible foyer trying to reach someone. The phone on the wall for this puts you in an endless loop of selecting the same options. Use your cell phone instead. If I had any other option, I would have booked another hotel rather than stay the night. Worst hotel I've been in EVER.
Comment from Hotel Management
Jul. 28, 2024 by Hotel Management, Hotel Management
Dear Kimberly, Thank you for staying with us and sharing your feedback. We sincerely apologize for the issues you experienced. While smoking is allowed in designated areas, it should not affect our non-smoking guests. We appreciate you bringing this to our attention and will address it promptly. We are also sorry that our front desk and housekeeping services did not meet your expectations; we will work with the relevant teams to improve. Additionally, we regret the difficulties you encountered with the phone. We understand how distressing this was and that we fell short. Our goal is to provide an excellent hotel experience, and we hope to regain your trust in the future.Sincerely, Hotel Management
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 27, 2024 on Expedia
5 out of 5
by A traveller

Posted Jul. 25, 2024 on Expedia
Good price
1 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 25, 2024 on Expedia