First of all, I have to say that I booked here because of the good reviews this place has on Travelocity.com. My experience was not so great though. When We arrived around 5:30 on a Friday afternoon, a celebration of some kind was starting, taking most of the parking lot. We had to park on the street that night. After a long day of driving, we wanted to retire and get some rest, but the noise was too much. Around 10:00 p.m. I came down to inquire how much longer before we could actually be able to sleep. The receptionist said: “it should be over in 30 minutes”. They finally turn off the loud speaker at around 11:00 p.m.
Another issue I didn’t like was the way the receptionist send me away when I asked about the mini fridge being locked; she said: “Well, you reserved a room with a discounted rate, so you have no access to it” …
Finally, on Saturday night, they were going to have dancers perform the Guelaguetza, so I reserved a table for all 7 of us. We came down early to have dinner and watch the show. We paid for the food and were told that we couldn’t order drinks there, but a waiter would come to our table to offer drinks because that was a separate deal. We watched in disbelief that no one came up until we were all finished eating our food!
We left after we realized that the show had transitioned from the traditional Oaxacan dances to just another birthday party. Really??
Am I asking for too much from a “9.0 Wonderful” hotel??