This was the best hotel we stayed at during our two-week trip to Spain. Checkin was a breeze. Room was smallish but had a window looking out to beautiful Santiago houses and was well-furnished and clean. Plenty of closet space available. Bathroom was smallish also but more than adequate. Free bottle of water upon arrival. The room was quiet at night and lovely. WiFi worked perfectly.
Ample breakfast was included. Bread, tomato, ham, and cheese (Spanish staples) plus fresh fruit, cereal, coffee and tea, yogurt, juices, and milk. Best breakfast we had in a hotel in Spain.
Hotel is close to all major attractions in Santiago, and close to public transport if needed. Desk was also helpful with advice and information (e.g. they printed out the Renfe schedule for a trip we took to A Coruña). There is a laundromat two doors down.
Check out was also a breeze. Very friendly staff. Feels like a pension but it is truly a hotel. Excellent. Highly recommended!