4/10 Poor
Matt
Travelled with partner
31 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Barceló Santiago was disappointing, especially compared to what we expected. The check-in process was painfully slow, with long waits and staff who didn’t seem in any hurry to help us get settled. After a long journey, this was incredibly frustrating.
The worst part, however, was the food quality. We were hoping for a range of fresh and flavorful options, but the meals were bland, poorly prepared, and not at all what you’d expect from a hotel of this caliber. The dining experience felt more like a cafeteria than a resort, which was a huge letdown.
While the staff were friendly, the room wasn’t entirely up to standard. It wasn’t dirty, but it certainly wasn’t as clean as we’d expect. The lack of attention to detail across service, cleanliness, and food left us underwhelmed.
Overall, Barceló Santiago fell far short of expectations. We wouldn’t recommend it if you’re looking for a smooth, enjoyable stay with quality dining and attention to detail.
Matt
Stayed 5 nights in Oct 2024