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Hotel Ismael

3.5 star property
3.5-star hotel near Costanera Center

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Photo gallery for Hotel Ismael

Outdoor pool
Outdoor pool
Garden
Staircase
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000
  • Santa Lucia Hill
    ‪8 min walk‬
  • Plaza de Armas
    ‪11 min walk‬
  • Medical Center Hospital Worker
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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Exterior

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About the area

Santiago

Heart of Santiago.A stay at this Downtown Santiago hotel places you steps from Forest Park and within a 5-minute walk of Lastarria District. National Museum of Fine Arts and Palacio de Bellas Artes are also within half a mile (1 km).

What's nearby

  • Santa Lucia Hill - 8 min walk - 0.7 km
  • Plaza de Armas - 11 min walk - 0.9 km
  • Santiago Town Square - 13 min walk - 1.1 km
  • Palacio de la Moneda - 3 min drive - 2.2 km
  • Medical Center Hospital Worker - 3 min drive - 2.8 km

Getting around

  • Parque Almagro Station - 4 min drive
  • Bellas Artes Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 15 min drive

Restaurants

  • ‪Liguria - ‬2 min walk
  • ‪Bocanariz - ‬3 min walk
  • ‪Holy Moly - ‬2 min walk
  • ‪Mulato - ‬3 min walk
  • ‪Emporio La Rosa - ‬2 min walk

About this property

Hotel Ismael

3.5-star hotel near Costanera Center
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Ismael. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Santiago hotel is smoke free.

  • 44 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hotel Ismael offers 44 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Hotel Ismael Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 244 out of 357 reviews
Rating 8 - Good. 93 out of 357 reviews
Rating 6 - Okay. 10 out of 357 reviews
Rating 4 - Poor. 6 out of 357 reviews
Rating 2 - Terrible. 4 out of 357 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Larisa, santa clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice and friendly people, good breakfast, clean and quiet. The bottle of wine and little swimming pool was another bonus
Stayed 1 night in Dec 2024

10/10 Excellent

Marie Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Esahut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great hotel and perfect location
Stayed 2 nights in Dec 2024

4/10 Poor

Steven M

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pissed off!
Having stayed at this property twice previously, we had an expectation that we would be accommodated in a better quality room considering we were return customers. We were placed in a room overlooking derelict apartments at the back instead of one in the front overlooking the park with an actual balcony. Furthermore the hot water did not work in our bathroom for two days and we couldn't shower our shave! Not good enough by far!
Stayed 4 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel in a central location. Listeria is a very safe area across and the hotel is well located directly across from Parque Forestal.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy atento el personal
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
Stayed 3 nights in Mar 2024

6/10 Okay

Denise

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Stayed 1 night in Mar 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
Stayed 4 nights in Jan 2024

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of two elevators not working the entire time of my stay,
Stayed 7 nights in Jan 2024

10/10 Excellent

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ismael : Santiago’s most walkable location
Staff were extremely helpful especially at the front desk, in the dining area and the night management staff . The location of this hotel to the sites, restaurants and park was amazing. Recommended highly with location for scenic walking in every direction.
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great desk staff location was excellent, safe neighborhood.
Stayed 1 night in Jan 2024

10/10 Excellent

katharine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Roslyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was helpful, but couldn't fix the air conditioning
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elena, Jupiter

Stayed 3 nights in Dec 2023