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Mr Express

3.0 star property
3-star hotel near Costanera Center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mr Express

Noche Romantica
Reception
Exterior
Restaurant
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Vecinal 40, El Golf, Santiago, Region Metropolitana, 7550226
  • Apoquindo
    1 min walk
  • Costanera Center
    9 min walk
  • Gran Torre Santiago
    11 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    31 min drive

Room options

View all photos for Standard Double Room

Minibar, in-room safe, free WiFi, wheelchair access

Standard Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Minibar, in-room safe, free WiFi, wheelchair access

Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Single Room

Junior Single Room

Junior Single Room

  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Santiago

Heart of Santiago.Within a 10-minute walk of this Las Condes hotel, you'll find Costanera Center and Apoquindo. Peru Plaza and Gran Torre Santiago are also within half a mile (1 km).

What's nearby

  • Costanera Center - 9 min walk
  • Gran Torre Santiago - 11 min walk
  • Parque Arauco Mall - 6 min drive
  • Medical Center Hospital Worker - 6 min drive
  • San Cristobal Hill - 13 min drive

Getting around

  • Tobalaba Station - 4 min walk
  • Parque Almagro Station - 9 min drive
  • Santiago Intl. Airport (SCL) - 31 min drive

Restaurants

  • ‪El Crutón Restaurant - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fuente Chilena - ‬3 min walk
  • ‪Eric Kayser - ‬3 min walk
  • ‪The Elephant Coffee - ‬1 min walk

About this property

Mr Express

3-star hotel near Costanera Center
WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. Mr Express also features tour/ticket assistance, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3-star Santiago hotel is smoke free.

  • 53 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
Mr Express offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Food and drink

  • Free buffet breakfast available 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Minibar

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Neruda Express
Hotel Neruda Express Santiago
Neruda Express
Neruda Express Hotel
Neruda Express Santiago

Mr Express Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 145 reviews" "
Rating 8 - Good. 53 out of 145 reviews" "
Rating 6 - Okay. 19 out of 145 reviews" "
Rating 4 - Poor. 9 out of 145 reviews" "
Rating 2 - Terrible. 7 out of 145 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

maria del carmen

Stayed 4 nights in Mar 2024

8/10 Good

maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

4/10 Poor

Julián, bogota

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the facilities are too old the breajfast taste was not good
Stayed 5 nights in Dec 2023

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Stayed 3 nights in Oct 2023

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
This hotel is close to shops, restaurants. It is parallel to Isidora Goyenechea street, near the theater, and parks. The staff is welcoming and very polite. Breakfast included with all sorts of favorites such as breads, pastries, deli, yogurt, cereal, coffee, natural juice, scrambled eggs, bacon and sausage. It is actually near the GOLF metro station and that takes you to many places including the art museums near Bellas Artes station. Chile is an amazing country and this hotel is well-located in Las Condes so I highly recommend it and will be back to the same place.
Stayed 7 nights in Mar 2023

10/10 Excellent

loreto

Stayed 2 nights in Feb 2023

8/10 Good

Amy Román

Business traveller
Liked: Cleanliness, staff & service
Me gustó que había botones. Atención excelente. Desayuno muy bueno. El hotel es un poco anticuado. El cuarto pequeño, pero el baño muy amplio y moderno.
Stayed 1 night in Nov 2022

8/10 Good

EDDY

Business traveller, Travelled with partner
Liked: Staff & service
Need a renovation.
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and unclean.
I don’t understand how this hotel has such good reviews. The sheets were stained, the mattress springs made it almost impossible to sleep, there were broken tiles in the bathroom. There was a safe, but no key to open it. There was no iron and the closet door in my room was attached to a slanted wall so I had to jam my body into the closet to keep it from slamming shut. The service was also really bad. Checkout took very long.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Check in, etc was perfect. The hotel even arranged a last minute tour for me. The interior was a bit run down.
Stayed 6 nights in Oct 2019

6/10 Okay

Alejandro, Coyhaique, Chile

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location, bathroom space and shower the only plus
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and great location but breakfast could improve
Stayed 10 nights in Jul 2019

6/10 Okay

Álvaro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No for winter time
Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough. It is clean and people is nice despite.
Stayed 1 night in Jun 2019

8/10 Good

Hernan

Liked: Cleanliness, room comfort
Charging 4 dollars water is too much. We are in Chile. Come on!
Stayed 2 nights in Mar 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Las Condes restaurants and metro
I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.
Stayed 5 nights in Nov 2018

6/10 Okay

Supa, Bangkok

Liked: Cleanliness, staff & service
my room 401 is next to the main ventilator of the hotel which making so much nosie. breakfast was good
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel staff was helpful and friendly, although we had a little difficulty communicating in English.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not sufficient for me
Biggest issue for me is bad internet connection in the room, which is to me critical for my work. Room is clean but feels cold, no character, breakfast basic. Reception arriving was very friendly, but checking out was opposite. Price might be interesting for location, but I want to pay a bit more for better services.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
service is the baddest, I do not recommend this hotel to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness
Good location
The hotel is very close to both metro and bus services so it's very easy to get to the centre of Santiago and other areas of the city. It's also a couple of blocks away from Avenida Isidora Goyenechea where there are a number of good restaurants. For those who don't have Spanish there can be language difficulties as most staff don't seem to have a high degree of foreign language skills. The hotel itself could do with a bit of an update. The breakfast buffet was varied, but one day when there were a lot of people over a short period of time the staff were totally overwhelmed so if you were in a hurry you'd likely miss out as tables weren't cleared and food wasn't replenished quickly enough to cope with the number of people.

10/10 Excellent

fabs, lalaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly
This is a must stay hotel if you are looking for a truly personable and friendly environment. The entire hotel staff is attentive, super helpful, and always with a smile. Example? We made a small mess in the bathroom because we noted too late that the shower head was leeking. We left the room for the whole day and returned late that night. The next morning we noticed that the shower had been fixed without us even saying anything to the staff. I stayed there for a week-long business trip with colleagues and returned a couple of months later for a private stay. On both occasions I felt truly welcomed and would return any time. Having the headquarters of the new president elect right next door right after the election in January 2010 made the second stay even more exciting.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Las Condes hotel
This is a great hotel with excellent staff. I would definitely go back.

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A estadia foi incrível. Fomos muito bem recepcionados pela equipe do hotel, responderam rápido as dúvidas que enviamos, serviço de limpeza bom também! O hotel fica muito bem localizado, em um bairro bem tranquilo, pertinho do costanera! Adoramos
Stayed 6 nights in Aug 2024