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NH Ciudad de Santiago

4.5 star property
4.5-star luxury hotel near Costanera Center

Choose dates to view prices

Photo gallery for NH Ciudad de Santiago

Spa
Front of property
1 bedroom, premium bedding, minibar, in-room safe
Lobby
Standard Room (New Style)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Clinica Santa Maria
    ‪6 min walk‬
  • Patio Bellavista
    ‪11 min walk‬
  • Lastarria District
    ‪17 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Standard Room (New Style)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room (New Style)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 Adults + 1 Child)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 3 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 3 Adults)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the area

Santiago

Heart of Santiago.Within a 10-minute walk of this Providencia hotel, you'll find Clinica Santa Maria and Plaza Baquedano. Forest Park and Patio Bellavista are also within half a mile (1 km).

What's nearby

  • Patio Bellavista - 11 min walk
  • Medical Center Hospital Worker - 18 min walk
  • Santa Lucia Hill - 19 min walk
  • Costanera Center - 5 min drive
  • San Cristobal Hill - 14 min drive

Getting around

  • Parque Almagro Station - 4 min drive
  • Salvador Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 23 min drive

Restaurants

  • ‪Leboletó Café - ‬5 min walk
  • ‪Olan - ‬2 min walk
  • ‪Casino IBM - ‬4 min walk
  • ‪Bella Calabria - ‬2 min walk
  • ‪Café Real Madrid - ‬4 min walk

About this property

NH Ciudad de Santiago

4.5-star luxury hotel near Costanera Center
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 5 meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury NH Ciudad de Santiago. An area shuttle within 100 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4.5-star Santiago hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 14 levels
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Ciudad de Santiago offers 122 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 100 km
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 15-36 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

NH Ciudad de Santiago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 343 out of 818 reviews
Rating 8 - Good. 313 out of 818 reviews
Rating 6 - Okay. 98 out of 818 reviews
Rating 4 - Poor. 35 out of 818 reviews
Rating 2 - Terrible. 29 out of 818 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Ft Lauderdale

Stayed 3 nights in Sep 2024

10/10 Excellent

Dekesh Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and healthy breakfast
Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Stayed 4 nights in Sep 2024

6/10 Okay

Edith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Liked: Cleanliness, property conditions & facilities
Pésimo servicio check in y check out. Piden una cantidad de datos personales como si uno fuese criminal
Stayed 1 night in Aug 2024

10/10 Excellent

carlos

Stayed 1 night in Jul 2024

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen servicio
Muy buena experiencia, trato amable. Buen desayuno
Stayed 4 nights in Jul 2024

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y las instalaciones. Perfecto todo.
Stayed 1 night in Jul 2024

10/10 Excellent

james, Fairbanks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
Stayed 1 night in Jul 2024

2/10 Terrible

JORGE

Stayed 1 night in Jun 2024

2/10 Terrible

Milos

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse NH hotel I ever stayed at!
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service
Very clean and good location
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Travelled with group
Disliked: Property conditions & facilities
Staff was not very friendly at the front desk. Room was old and bare. No art on the walls. Hotel felt dated and average. This is a 3 star hotel not 4.
Stayed 2 nights in Apr 2024

10/10 Excellent

maxwell

Stayed 1 night in Mar 2024

4/10 Poor

Arelys

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing 2nd stay
Disappointing 2nd stay at the hotel. When I checked in I was told the room had been refurbished but it was not ready. Wifi was installed later that day, I had issues with the key cards and the power kept tripping. I saw they undercharged me so I pointed it out. Rather than thank me they the check-in staff seemed irritated.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hector

Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, hermoso, buen servicio al cliente, me encantó la estancia en este hotel!
Stayed 3 nights in Jan 2024

10/10 Excellent

ANA, GUADALAJARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y atención muy buenos
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Great location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

8/10 Good

Marcos, Houston

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Stayed 6 nights in Jan 2024

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Stayed 1 night in Jan 2024

10/10 Excellent

MARBELLA, Orlando

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Juana

Stayed 4 nights in Dec 2023

10/10 Excellent

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Nov 2023