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Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star family-friendly hotel near Costanera Center, connected to the convention center

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Premium bedding, Select Comfort beds, minibar, in-room safe
Presidential Suite, 1 King Bed, City View
Meeting facility
Presidential Suite, 1 King Bed, City View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym

Explore the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Costanera Center
    ‪18 min walk‬
  • Medical Center Hospital Worker
    ‪5 min drive‬
  • San Cristobal Hill
    ‪11 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking, Pool View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking, Pool View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Club Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area

Executive Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room

Presidential Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room

Club Suite, 1 King Bed, Terrace, City View (Terrace)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room

Club Suite, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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2 bars/lounges

AC Hotel by Marriott® Santiago Cenco Costanera

Providencia
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 275 reviews
The price is CA $155
CA $155 total
May 16 - May 17
AC Hotel by Marriott® Santiago Cenco Costanera

About the area

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Clínica Indisa and Sculpture Park. Santiago Metropolitan Park and Municipal Market of Providencia are also within half a mile (1 km).

What's nearby

  • Costanera Center - 18 min walk - 1.5 km
  • Plaza de Armas - 4 min drive - 4.1 km
  • Medical Center Hospital Worker - 5 min drive - 4.1 km
  • Parque Arauco Mall - 6 min drive - 5.3 km
  • San Cristobal Hill - 11 min drive - 5.5 km

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

4-star family-friendly hotel near Costanera Center, connected to the convention center
Sheraton Santiago Hotel and Convention Center offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (CLP 7,240 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (CLP 15,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 302 out of 577 reviews
Rating 8 - Good. 145 out of 577 reviews
Rating 6 - Okay. 73 out of 577 reviews
Rating 4 - Poor. 27 out of 577 reviews
Rating 2 - Terrible. 30 out of 577 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints a very nice hotel and pool area.
Stayed 8 nights in Oct 2024

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Betsy

Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Stayed 3 nights in Jan 2025

10/10 Excellent

Fabiana

Stayed 1 night in Jan 2025

4/10 Poor

Veronica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Muy mal estado de instalación

Pésimo estado de instalaciones y habitación, servicio de limpieza muy malo, paños sucios manchados y viejos.
Stayed 5 nights in Jan 2025

10/10 Excellent

Arcadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DREAM Come TRUE

This stay was part of a dream destination for me. I finally traveled to Easter Island with my husband & son, on my 45th birthday. We stayed overnight at the Sheraton hotel both coming & going. It’s convenient to Jumbo Hypermarket, a short walk in fact, where a Chilean acquaintance recommended I buy my groceries to bring to the island. It all worked out perfectly, better than I imagined. The hotel it’s self is beautiful, staff are absolutely fantastic, the little Spanish we had helped but there was always somebody available who could speak English, which simplified getting answers to our questions, etc. . Hotel restaurant has an extensive menu with lots of plant-based options (we are vegan) clearly marked and affordable. Our rooms were luxurious with breathtaking views of Santiago. The pool / pool rooms are definitely vintage which I LOVE. The historical importance of this hotel to me is as the place where the sixteen survivors of the 1972 Andes plane crash (& insane survival story) reunited with their families following the December 22, 1972 rescue. I am fully obsessed with this story so being in this hotel I’ve read about in all their memoirs, was surreal for me, and on my birthday no less!!
Outdoor pool
Indoor pool
Stayed 1 night in Oct 2024

10/10 Excellent

Carolina Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Dec 2024

10/10 Excellent

Nelson

Stayed 10 nights in Sep 2024

10/10 Excellent

Victoria, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

8/10 Good

Vinita, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Stayed 6 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Lisa

Travelled with group
Disliked: Property conditions & facilities

Noisy and annoying

Hours and hours of endless drilling and noise at the pool….ridiculous
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Room comfort

Downtown Santiago

This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent

It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

8/10 Good

Nicolas

Stayed 8 nights in Sep 2024

4/10 Poor

luis

Stayed 1 night in Sep 2024

8/10 Good

Remetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in Santiago.
Stayed 3 nights in Sep 2024

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.
Stayed 1 night in Sep 2024

10/10 Excellent

damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Nava

Stayed 2 nights in Sep 2024

10/10 Excellent

Austin, Norwich

Stayed 1 night in Aug 2024