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Front office staff spoke English but could have been nicer. Room was clean and comfortable but the hotel was under construction. My credit card was charged 2x; overall it was clean and nice.
The hotel is about 50 min away from Guarulhos Int. Airport (without traffic though) in the Chácara Santo Antonio neighbourhood, very close to Morumbí and full of business offices. Attention was good, room was very comfortable and had a kitchenette of it's own, so you can buy groceries in the nearby Carrefour (one block away) and cook for yourself, if you are on a budget. Food from the room service is quite good. The hotel also has a roof top pool / gym / sauna / terrace, with a good view of sao Paulo's southwest. I chose this hotel because it is somewhat near Interlagos (the race track in which the Brazilian GP takes place - 15 min away in Metro), near a metro station, near a mall (Morumbi Shopping) and a supermarket, and near Morumbi, which is a very nice upscale neighbourhood in the city.
Breakfast was quite disappointed. No choice in veg food...
Rest is fine.Room with Kitchen
Location is quite good near from Carrefour Super Market only 5 min walking.
The room was very dirty, with stained carpets, worn furniture, and the bathroom shower stall was so dirty you couldn't see through the glass. The sheets had little black dots all over. We did not stay - we left immediately to look for another hotel. This Mercure was too disgusting to spend even one night.
Overpriced hotel, result of a overcrowded and overpriced city: what else can you expect?
$100 per night for that hotel is an insult to the intelligence and budget of any traveler, but Sao Paulo is by itself a crazy place.
Room was very clean, location was not great. Service was good, staff was kind, although any extra requests took a very long time and needed 2 or 3 phone calls to reception, but i find this to be standard in any of the Mercure hotels.
Staff on Receptions are great!. Technical support when Internet issue raised was ok too.
Only element to improve is the noisy air condition. It will require change or maintenance.