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Luca Hotel by Heritage Residences Signature Collection

3.5 star property
3.5-star Colonial hotel near Sambil Santo Domingo

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Photo gallery for Luca Hotel by Heritage Residences Signature Collection

Outdoor spa tub
Gym
Front of property - evening/night
Lobby
Down comforters, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Calle 19 de Marzo No. 164, Ciudad Colonial, Santo Domingo, Distrito Nacional, 10211
  • Calle El Conde
    ‪1 min walk‬
  • Columbus Park
    ‪4 min walk‬
  • Calle Las Damas
    ‪6 min walk‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Santo Domingo

Oceanside stay.With a stay at this Zona Colonial hotel, you'll be steps from Quinta Dominica and Capilla de la Tercera Orden Dominica. Calle El Conde and Iglesia de la Regina Angelorum are also within half a mile (1 km).

What's nearby

  • Calle El Conde - 1 min walk - 0.2 km
  • Columbus Park - 4 min walk - 0.4 km
  • Malecon - 5 min walk - 0.4 km
  • Calle Las Damas - 6 min walk - 0.5 km
  • Sambil Santo Domingo - 4 min drive - 3.4 km

Getting around

  • Amin Abel Station - 5 min drive
  • Santo Domingo (JBQ-La Isabela Intl.) - 34 min drive

Restaurants

  • ‪Maraca - ‬2 min walk
  • ‪Mimosa - ‬2 min walk
  • ‪MUGADO Museo De La Gastronomia Dominicana - ‬3 min walk
  • ‪Cacharepa - ‬2 min walk
  • ‪Petrus - ‬3 min walk

About this property

Luca Hotel by Heritage Residences Signature Collection

3.5-star Colonial hotel near Sambil Santo Domingo
Luca Hotel by Heritage Residences Signature Collection offers its guests a hot tub and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A meeting room, coworking spaces, and limo/town car service are available. A rooftop terrace, barbecue grills, and multilingual staff are also featured at Luca Hotel by Heritage Residences Signature Collection. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this Colonial Santo Domingo hotel.

  • 1 building
  • 11 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1600
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Dining venue
Luca Hotel by Heritage Residences Signature Collection offers 11 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 32-inch LED televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. This Santo Domingo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

Catalan, English, French, German, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • In-room roll-in shower

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, and mobile payments. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luca Hotel Santo Domingo
Luca Santo Domingo
Luca Hotel
Luca Hotel by The Oxo House
Luca Hotel by Heritage Residences Signature Collection Hotel

Luca Hotel by Heritage Residences Signature Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 425 out of 607 reviews
Rating 8 - Good. 120 out of 607 reviews
Rating 6 - Okay. 33 out of 607 reviews
Rating 4 - Poor. 19 out of 607 reviews
Rating 2 - Terrible. 10 out of 607 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
General ok
Stayed 3 nights in Dec 2024

10/10 Excellent

Frixo, Doral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it up!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Maribel, Long Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was super polite and friendly. I was super happy with our stay here. Would love to be back again in the future. If we had any questions everyone was helpful and never rude or with an attitude. Our family truly appreciates the quality of service everyone gave. You have an exceptional team here. Keep up the great work.
Stayed 1 night in Nov 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
explore santo domingo
Excellent hotel to explore santo domingo. excellent people. excellent service.
Stayed 1 night in Nov 2024

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were good sizes and very clean. The manager clearly has experience in the tourist industry and was very attentive. The staff were all very pleasant. The Dominican breakfast was sufficient and set you up for the day. The only negative was that there wasn't much communal space outside of the room to relax and there is limited space to seat everyone for breakfast.
Stayed 4 nights in Nov 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is good. I have stayed there before.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wisler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly welcoming. Both Johny and the woman ( forgot her name ) who checked me in went above and beyond. I will definitely choose this hotel for all my future visits to the DR
Stayed 2 nights in Oct 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Luca, the hotel is cute and well maintained, and the staff is very friendly. The breakfast was also very good! The surrounding area is lively and there’s plenty of dining options. Parking is a bit difficult, but that would be everywhere in the colonial district
Stayed 4 nights in Oct 2024

8/10 Good

enrique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check inn was ok. Room very nice and clean. It didnt have shampoo in the shower container, and when I asked for it, they dindt even have in stock. Breakfast is poor, small portions and when something ends they dont have product to refill
Stayed 2 nights in Oct 2024

6/10 Okay

magda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Booked for the place
Its a very special place! Very colonial! Unfortunately, service received from an employee was awful. Breakfast bad. Owner is wonderful very servicial
Stayed 2 nights in Oct 2024

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time,my first time was better,we should carry on with our logagge for 3 floors ,the elevator it doesn’t work
Stayed 1 night in Sep 2024

10/10 Excellent

German Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca Hotel by Heritage Residences Signature Collection is a gem that truly embodies luxury and comfort. From the moment I walked in, I was impressed by the elegant décor that blends modern touches with historical charm. The rooms are spacious, meticulously clean, and furnished with high-end amenities. I especially loved the breathtaking city views from my balcony. The staff was warm, attentive, and professional, making sure every detail of my stay was perfect. The on-site dining options offered a delicious variety of local and international dishes. The rooftop pool and bar were standout features, offering a serene escape with stunning panoramic views. Overall, this hotel exceeded my expectations in every way. Whether for business or leisure, Luca Hotel provides an unforgettable experience. I highly recommend it to anyone looking for a luxurious stay with impeccable service!
Stayed 4 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in colonial center
Nice boutique hotel in colonial center. All the staff were great, friendly and helpful, especially Johnny! Our only complaint is that there was no soap by the bathroom sinks, only the soft soap dispenser in the shower. Also, the towels were somewhat thin and on the small side. Otherwise everything was fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful and Rosio from the front desk make my stat wonderful
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay at the Luca Hotel. My room was clean, beautiful and comfortable, breakfast was tasty, and the location is fantastic. I highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really comfortable, clean, amazing room, and the location is great. Easy walk to lots of restaurants and sites in the Zona Colonial. The staff were really helpful and nice. Highly recommend. The only note is parking: the site says there is free parking but it’s street parking, which depending on the day can be hard to find nearby.
Stayed 2 nights in Sep 2024

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a big shout out to Johnny for being so curious and helpful. Also thank you Johnny for recommending me to a fabulous tour guide by the name of Edison Rondon. He was my driver from the airport to the hotel and I also hired him to give me a tour of the city. We spent 7 hours going all over Santo Domingo and he really made the experience very pleasant and I learned allot about his country. Very polite, professional, funny and smart. It was a great experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Candy, Carteret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property definitely will be back
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en la Zona Colonial
Stayed 1 night in Aug 2024

2/10 Terrible

Carmen

Disliked: Staff & service, room comfort
Staff needs to be trained in customer service!!!
It went wrong from the check in. Please note that it is completely weird, the fact that the concierge (Milagros) was not behind the front desk, but sitting in one of dining table with a computer. As soon as I checked and made my payment upfront, I asked for my welcome drink, Milagros checked my reservation and said that it was a beer, they brought the beer and then left. I then asked for the bottle of wine (gold member) and she proceeded to say that she apologize since it was either/or, and if they gave me wine, I would have to pay for the beers. I told her that was her mistake, she brought the wine but insisted that I needed to pay for the beers. Never an apology, even knowing that it was my birthday. Never gave me the welcome drink, I purchased my own wine and return the one she gave me. The room had only solar shade, there was no black out, so at 6am I was up. The overnight concierge was wearing sandals, and at breakfast we wanted some mimosas, but they ran out of cava and prosecco. I left before check out! Customer service is very poor. Like I told her, knowing that she never offered the welcome drink, knowing that she never said either/or, knowing that I had a bad experience there in the past and knowing that it was my birthday weekend; she was supposed to get approval from Management and leave the wine bottle at not cost, like I told her, it was not about the wine and the cost of it, it was her customer service skills. They have completely lost a customer.
Stayed 1 night in Aug 2024

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooms were very clean. Food was very limited
Stayed 1 night in Aug 2024

10/10 Excellent

Maryana

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2024