4/10 Poor
patricia, Quispamsis
Travelled with partner
25 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We picked this hotel because they offered a fitness facility. The pics showed they had a treadmill, however we also contacted them to confirm this. When we arrived there was no treadmill. They said it broke and they didn't bother to replace it. A treadmill is pretty basic for a gym and if they advertise they have a gym then it should have one. They sent me to their sister property to use the treadmill. While the property was close the gym was way at the back so this took time every day. That gym AC didn't work. It was used by the employees. It was very clear the employees did not want to share the gym with the guests and they came in and threw their stuff around and started teaching others in their group. It was very weird. We also asked months in advance for early check in and explained why. We were told in a e-mail they would do everything they could. When we got there it was very apparent we did not get any priority for this and they kept trying to take my bags constantly. We didn't find the reception staff friendly at all. Every other hotel we stayed at in Greece they were very friendly. The housekeeping staff on the other hand was excellent and so friendly. The location is very good also. I can't speak to the food or the pool. Honestly it was the worst of the places we stayed in Greece simply because of poor customers service. Zero compensation offered for all of the gym issues.
patricia
Stayed 4 nights in Oct 2024
