The check-in office is three miles from Palm Bay Club. We were told to go to the other office to get our parking pass and come back and get our key when the room was ready. In essence, there was no key, just a code to punch in , which they could have given us at check-in. Also, on our paperwork, which shows PALM BAY CLUB, it states we have free bike rental, the front office, informs us that there is no such thing. Terrible, terrible customer service and the two offices knew nothing about each other. The beach was absolutely beautiful ! No outdoor cafes on the water but you do have chairs available for your stay at the beach.