Unfortunately, when we arrived, at 6pm, the office was closed. We called the phone number on the door. Luckily the gentlemen who answered was able to verbally give us instructions to access the room. The gentlemen also said they had texted us the information previously but would text it again. Actually, I looked through all my text messages, even the deleted ones and there was no text from them. Their system didn't work this time. It would have been nice, if the manager, on his return to the hotel would have approached us to see if all was well. Now about the Inn. Fairly clean, old, in need of some repair. I would never have thought of this Inn as a five-star accommodation. I will dig into ratings more in the future, because I really wouldn't stay there again.