When we got there, we had no key codes for access. The contact person was not friendly, even doubted us when we said we hadn't had the mail. No apologies. Then eventually got in to find no heat or water. Got a text 2hr later to say sorted. Not great. The flat is labelled 4star. No sure how. The toilet was awful, the seat didn't cover the pan. It was held on by one screw. The bathroom smells of damp. The fire door doesn't lock, so anyone can come in whenever. The beds were AWFUL. Our double bed had a single cover that didn't cover the bed, let alone hang over the side. We tried to turn the double quilt that was inside the single cover around but it didn't work much better. The paper thin sheet just covered the mattress, there were no mattress or pillow protectors. Off colour creased bedding and towels. We had a dreadful night, the bed was incredibly uncomfortable, my 12yr old son said how bad he slept and he generally sleeps anywhere! The neighbourhood is incredibly noisy til 3am, again that didn't add to a restful night. We didn't know there would be a nightclub below the flat. Parking was awful, it took around an hour to park as it was either 2hour parking meters max or a car park that closes and you can't get your car out til 7am.