Ratings based on 845 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Posted Oct. 5, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Lap, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
4 out of 5
by A traveller

Early check in charge for one hour is bad

Posted Oct. 4, 2024 on Hotels
Red roof charges for early check in but housekeeping banged on my door before the 11 am check out and the sign was posted outside. Guests get from 3 - 11 which is a reduced day already Guests should get a credit for early check out
Comment from Hotel Management
Oct. 6, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Valued Guest, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Please accept our sincerest apologies for the less than ideal encounter you had regarding checking in. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
5 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
I went for an overnight trip I went to a concert at met life if I had to go to met life again I would entertain going here again
Comment from Hotel Management
Oct. 7, 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Roseann,Thank you for telling us about your recent visit at Red Roof Plus+ Secaucus - Meadowlands - NYC. It's rewarding to read that our hotel was suited to your travel plans. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
4 out of 5
by A traveller

Posted Oct. 2, 2024 on Expedia
The mass transit is far off. However, I thought it was okey to walk to get extra steps in!
Comment from Hotel Management
Oct. 5, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. At Red Roof, we are thrilled to know that you made us your choice of stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
1 out of 5
by A traveller

Posted Oct. 1, 2024 on Expedia
Smoking everywhere, the smell of marijuana in the area of the rooms
Comment from Hotel Management
Oct. 3, 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Taqiyeddine,It's saddening to hear your recent experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist
5 out of 5
by A traveller

Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Karla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
3 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Kristina Star. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely, Samantha Red Roof Management RediResponse Specialist
5 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Mian,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
5 out of 5
by A traveller

Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Matthew,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3 out of 5
by A traveller

Posted Sep. 27, 2024 on Hotels
Comment from Hotel Management
Sep. 29, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Ariel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist