Ratings based on 949 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Nov. 27, 2024 by Anthony Lim, Hotel Management
Dear Ng,Thank you so much for your fantastic feedback! We're delighted to hear that you had an excellent experience with us. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!Best regardsAnthony LimGeneral Manager
by A traveller
Posted Aug. 6, 2024 on Expedia
We had an amazing time at the Amara Sanctuary Resort! All of the staff were amazing - Jennifer, Rachel, Sarah, Abel, Bryan & Shazriena, to name some of them…apologies if I’ve forgotten to put a name down! As I said, all of the staff were amazing & nothing was too much. They all went out of their way daily, to ensure that we had an amazing stay, at the resort. All of the staff are a credit to the Amara Sanctuary Resort…& they deserve a pay rise/bonus for this!
Comment from Hotel Management
Nov. 27, 2024 by Anthony Lim, Hotel Management
Dear Mudassar,Thank you so much for your kind and thoughtful feedback! We are absolutely thrilled to hear that you had an amazing time at Amara Sanctuary Resort and that our team, including Jennifer, Rachel, Sarah, Abel, Bryan, and Shazriena, made such a positive impact on your stay. Your recognition of their dedication and exceptional service means a lot to us. We’ll be sure to pass on your appreciation to them! We hope to welcome you back soon for another fantastic experience.Best regardsAnthony LimGeneral Manager
by A traveller
Posted Jul. 7, 2024 on Expedia
Comment from Hotel Management
Nov. 27, 2024 by Anthony Lim, Hotel Management
Dear Sopna, Thank you for sharing your feedback. We are sorry to hear that your experience at Amara Sanctuary Resort did not fully meet your expectations. We appreciate your honesty and will certainly look into the areas you've highlighted for improvement. Our team is committed to providing excellent service, and we hope to have the opportunity to better meet your needs in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.Best regardsAnthony LimGeneral Manager
by A traveller
Posted Jun. 17, 2024 on Hotels
Comment from Hotel Management
Nov. 27, 2024 by Anthony Lim, Hotel Management
Dear Sharlene,Thank you for sharing your feedback. We are sorry to hear that your experience at Amara Sanctuary Resort did not fully meet your expectations. We appreciate your honesty and will certainly look into the areas you've highlighted for improvement. Our team is committed to providing excellent service, and we hope to have the opportunity to better meet your needs in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.Best regardsAnthony LimGeneral Manager
by A traveller
Posted May 2, 2024 on Hotels
Great stay
Lovely staff - keen to help and organise transport
Pool lovely
Room is a bit dated
Comment from Hotel Management
Nov. 27, 2024 by Anthony Lim, Hotel Management
Dear Cormac,Thank you for your feedback! We're thrilled to hear that you had a great stay and enjoyed the lovely service from our team. It's also great to know that you liked the pool. We do appreciate your comments regarding the room, and we will certainly look into updating and improving the room to provide an even better experience for our future guests. We look forward to welcoming you back again soon!Best regardsAnthony LimGeneral Manager
by A traveller
Room for improvement for a 5 star hotel
Posted Apr. 10, 2023 on HotelsThe villa was not properly cleaned and couple suite was ok
Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits
Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600.
Place not well maintained given the high cost we paid.:(
Tried attaching photos but app not responding.
by A traveller
Posted Mar. 17, 2023 on Expedia
Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa.
I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated.
Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself.
We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left.
Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up?
Please work on your service standards to match the premium price your property charges.
by A traveller
Pleasant Stay
Posted Feb. 20, 2023 on HotelsIt was a pleasant stay. Room was clean and comfortable. Breakfast choice was limited but was tasty and sufficient
by A traveller
Posted Jan. 26, 2023 on Hotels
by A traveller
Posted Jan. 22, 2023 on Wotif
Very run down