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Kempinski Hotel The Dome Belek - All Inclusive

5.0 star property
5-star beachfront property near Antalya Golf Club

Choose dates to view prices

Photo gallery for Kempinski Hotel The Dome Belek - All Inclusive

Exterior
Villa, Multiple Beds (Sultan Villa)
Suite, 1 King Bed with Sofa bed, Golf View (Lagoon Golf Suite) | Living area
Private beach, free beach shuttle, beach cabanas, sun loungers
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • On private beach
  • Breakfast included
  • Gym

Explore the area

Map
Belek Kadriye Mahallesi Uckum Tepesi Cad, No:20-2, Serik, Antalya, 07500
  • Antalya Golf Club
    ‪9 min walk‬
  • The Land of Legends
    ‪6 min drive‬
  • Carya Golf Club
    ‪8 min drive‬
  • Antalya (AYT-Antalya Intl.)
    ‪41 min drive‬

Room options

View all photos for Double Room, 1 King Bed, Golf View

Premium bedding, down comforters, free minibar, in-room safe

Double Room, 1 King Bed, Golf View

  • Golf view
  • 76 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

  • Sea view
  • 76 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Single Beds, Partial Sea View

Premium bedding, down comforters, free minibar, in-room safe

Superior Double Room, 2 Single Beds, Partial Sea View

  • Sea view
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed with Sofa bed, Golf View (Lagoon Golf Suite)

Suite, 1 King Bed with Sofa bed, Golf View (Lagoon Golf Suite)

Suite, 1 King Bed with Sofa bed, Golf View (Lagoon Golf Suite)

  • Golf view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 2 Single Beds, Golf View

Premium bedding, down comforters, free minibar, in-room safe

Superior Double Room, 2 Single Beds, Golf View

  • Golf view
  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed, Golf View

Premium bedding, down comforters, free minibar, in-room safe

Superior Double Room, 1 King Bed, Golf View

  • Golf view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Garden View

Premium bedding, down comforters, free minibar, in-room safe

Superior Double Room, 1 King Bed, Garden View

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Partial Sea View

Premium bedding, down comforters, free minibar, in-room safe

Superior Double Room, 1 King Bed, Partial Sea View

  • Sea view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Garden View

Premium bedding, down comforters, free minibar, in-room safe

Superior Room, 2 Single Beds, Garden View

  • 38.0 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Golf View (Lagoon Suite)

Suite, 1 King Bed, Golf View (Lagoon Suite)

Suite, 1 King Bed, Golf View (Lagoon Suite)

  • Golf view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Single Beds, Sea View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, 2 Single Beds, Sea View

  • Sea view
  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa, Multiple Beds (Presidential Villa)

Presidential Villa, Multiple Beds (Presidential Villa)

Presidential Villa, Multiple Beds (Presidential Villa)

  • Golf view
  • 281 sq m
  • Sleeps 8
  • 3 King Beds and 1 Twin Bed

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View

  • Sea view
  • 178 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Pasha)

Villa (Pasha) | Living area

Villa (Pasha)

  • Golf view
  • 200 sq m
  • Sleeps 6
  • 2 King Beds and 2 Large Twin Beds

View all photos for Family Room, 1 King Bed, Golf View

Family Room, 1 King Bed, Golf View

Family Room, 1 King Bed, Golf View

  • Sea view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Multiple Beds (Royal Golf Villa 2 Bedroom)

Villa, Multiple Beds (Royal Golf Villa 2 Bedroom) | Living area

Villa, Multiple Beds (Royal Golf Villa 2 Bedroom)

  • Golf view
  • 119 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Villa, Multiple Beds (Sultan Villa)

Villa, Multiple Beds (Sultan Villa)

Villa, Multiple Beds (Sultan Villa)

  • Golf view
  • 251 sq m
  • Sleeps 6
  • 2 King Beds and 1 Twin Bed

About the area

Serik

Beachfront retreat .With a stay at this Belek Golf Area property, you'll be within half a mile (1 km) of Antalya Golf Club and 6 miles (10 km) of Kaya Eagles Golf Club. Carya Golf Club is within 6 miles (10 km) and Montgomerie Golf Course is within 9 miles (15 km).

What's nearby

  • Antalya Golf Club - 9 min walk - 0.8 km
  • The Land of Legends - 6 min drive - 4.6 km
  • Kaya Eagles Golf Club - 7 min drive - 5.2 km
  • Carya Golf Club - 8 min drive - 6.6 km
  • Lara Beach - 26 min drive - 17.6 km

Getting around

  • Antalya Intl. Airport (AYT) - 41 min drive

Restaurants

  • ‪Kaya Palazzo Elenor Night Club Antalya - ‬9 min drive
  • ‪Kaya Palazzo Main Restaurant - ‬9 min drive
  • ‪Kaya Palazzo Lobby Lounge Bar - ‬8 min drive
  • ‪Lagoon Restaurant & Bar - ‬8 min drive
  • ‪Riu Kaya Belek Main Restaurant - ‬8 min drive

About this property

Kempinski Hotel The Dome Belek - All Inclusive

5-star beachfront property near Antalya Golf Club
Kempinski Hotel The Dome Belek - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Enjoy your summer vacation at Kempinski Hotel The Dome Belek - All Inclusive with a treatment at the full-service spa, a round of golf at the golf course, and a swim in one of the 2 indoor and 2 outdoor swimming pools.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Serik property.

  • 1 building
  • 176 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Kempinski Hotel The Dome Belek - All Inclusive offers 176 air-conditioned accommodations with free minibar items and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, German, Russian, Turkish

Similar properties

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Rixos Park Belek - The Land of Legends Access

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  • Pool
  • All-inclusive
  • Spa
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Property amenities

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • 36-hole golf course
  • Arcade/game room
  • Art gallery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Golf clubs/equipment
  • Health club
  • Library
  • Outdoor padel court
  • Parasailing
  • Piano
  • Playground
  • Pro golf lessons
  • Sauna
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch LED TV

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Paper towels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kempinski Hotel The Dome Belek - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Day (January 1) Gala Dinner per adult: EUR 220
  • New Year's Day (January 1) Gala Dinner per child: EUR 110 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 210 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kempinski Dome Thalasso Resort Special Class
Kempinski Dome Thalasso Resort Special Class Serik
Kempinski Dome Thalasso Special Class
Kempinski Dome Thalasso Special Class Serik
Kempinski Dome Thalasso Resort Special Class Belek
Kempinski Dome Thalasso Special Class Belek
Kempinski Hotel Dome Belek
Kempinski Hotel Dome
Kempinski Dome
Kempinski The Dome Thalasso Golf Resort Special Class
Kempinski Hotel Dome Belek All Inclusive All-inclusive property
Kempinski Hotel Dome All Inclusive All-inclusive property
Kempinski Hotel Dome Belek All Inclusive
Kempinski Hotel Dome All Inclusive
Kempinski Hotel The Dome Belek - All Inclusive Belek
Kempinski Hotel The Dome Belek
Kempinski The Dome Thalasso
Kempinski Hotel The Dome Belek All Inclusive
Kempinski Hotel The Dome Belek - All Inclusive Serik

Kempinski Hotel The Dome Belek - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 88 out of 160 reviews
Rating 8 - Good. 34 out of 160 reviews
Rating 6 - Okay. 23 out of 160 reviews
Rating 4 - Poor. 7 out of 160 reviews
Rating 2 - Terrible. 8 out of 160 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ziad

Travelled with family
Liked: Staff & service, property conditions & facilities
Housekeeping needs to improve. Over maintainance of facilties is required.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mr. Mohammad Ishfaq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the hotel. We were upgraded on arrival to a Lagoon Suite which was stunning with its own private pool. The food was excellent with many choices even for my 13 year old. The hotel went the extra mile by presenting my son with a birthday cake for his 13th birthday. The staff were welcoming on arrival and made us a coffee on departure while we waited for our car to the airport. All in all a lovely hotel, not crazy busy. We will be visiting again for sure.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Walid, MILTON KEYNES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Kempinski. The room was in excellent condition and roomy. The food options were amazing. Our only comment would be the staff, not everyone speaks English. And we had to ask 4 times for our room pool to be cleaned before it was handled. Other than this. Everything was spot on.
Stayed 5 nights in Jul 2024

10/10 Excellent

Mwafaq

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream hotel of Belek

Very helpful and caring staff and so welcoming
Stayed 7 nights in Apr 2024

10/10 Excellent

Christine Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Upgraded by hotel to golf villa which was fantastic. Food great, shame not all restaurants were open but low season .
Stayed 6 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star service. Nice beach. Not too busy at end of September. Good food. Not overcrowded beach area or pool area. Spacious room. Overall wonderful experience
Stayed 4 nights in Sep 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Fantastic food choice. Helpful staff. We loved our stay.
Stayed 5 nights in Aug 2023

6/10 Okay

Mohamed, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bedrooms air conditions do NOT work, so if you want to sleep in sauna, go for it. We called the reception multiple times, they do send a technician, a temporary fix happen, but the issue occurs again 15 minutes after!!! Other than the above issue, the whole place including the staff, food, drinks, facilities, pools, bars, outdoor music nights and activities are awesome!
Stayed 3 nights in Aug 2023

6/10 Okay

Tinesh

Stayed 3 nights in Apr 2023

6/10 Okay

Dmitry

Travelled with partner
Liked: Cleanliness
The hotel is overpriced. The area around is not walkable and you always need to hire a hotel cab. They accept cash only even through the nearest ATM is 7km away. The number of import drinks are very limited and they’re overpriced too.
Stayed 4 nights in Oct 2022

6/10 Okay

ibtisam

Stayed 6 nights in Sep 2022

6/10 Okay

Yervant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff should know more English, we had difficulty explaining and receiving answers at the front desk. food choices should be better especially for people who don’t eat meat or are Celiac. Aircondition in the common area seemed off. There should be Fans outside in the dining area as it’s too hot. The entertainment was not good, they should have better DJs and better bands. The Shower in the room had issues, water gets hot and cold suddenly and weak, the shower in the rooms in general was not satisfactory and we complained that it needs fixing but they didn’t do much. Kids pool should be in a different section and keep adults that are there to relax in a different section. Some foods that are marked as Gluten free is wrong so we did complain as my wife is Celiac and she almost ate gluten due to wrong marking on the Menu. Last day we left early and they prepared a lunch box for us as the breakfast place was still closed, my wife got rotten cheese in her box.
Stayed 4 nights in Jul 2022

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

6/10 Okay

joy

Stayed 2 nights in Dec 2021

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

I wouldn't hesitate to recommend this hotel. The service, atmosphere and food are excellent. The rooms, although a bit dated, are comfortable. Staff extremely helpful, attentive and friendly. If you are looking for a quiet holiday and a little R&R you cannot go wrong booking here.
Stayed 5 nights in Oct 2021

10/10 Excellent

Farooq Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service is outstanding and they make you feel really special. Moreover, the lady in red is great help. Also, the food is fantastic as in the detail is just as good as any other fancy restaurant.
Stayed 3 nights in Oct 2021

10/10 Excellent

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. The hotel is not as large as some of the other hotels in the area so it is less crowded and more enjoyable. Service is excellent. Everyone working there has a great attitude and a smile. I would highly recommend.
Stayed 7 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
в отеле максимально не клиенто ориентированные!
Stayed 2 nights in Aug 2021

4/10 Poor

HICHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2021

6/10 Okay

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quite a Kempinski

Unfortunately the food was entirely disappointing, and that matters a lot when it's all inclusive. A very bland and uncreative buffet worthy of a three star hotel at best. The reception couldn't have been kinder, and the service was fine, but again, especially during low season when there isn't much to do except eat and relax, the food is hugely important. This was nowhere near what one would expect from a Kempinski.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities
I liked nothing about this property. Expedia indicated one person a room while I stated 2 person a room. I had to pay extra 150 dollars per night per room. All inclusive didn’t mean all inclusive. If we wanted to eat in speciality restaurants we had to pay extra. Never seen anything like it. Food was terrible for a price we paid.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019