6/10 Okay
Mohammed
Travelled with family and small children
31 Oct 2024
I recently stayed three nights with my family of four at the DoubleTree by Hilton in Sheffield. We were warmly welcomed by Ali at reception, who greeted us with the signature warm cookies and provided helpful information about the hotel and nearby attractions.
During breakfast, Sue stood out for her welcoming demeanor. On our first day, she kindly offered to bring us orange juice to our table, which made our morning feel special on the first day. However, I noticed a significant difference compared to other Hilton properties. While the staff were friendly, they often appeared overworked, affecting service quality. Breakfast itself was disappointing, with several items frequently running out and not enough prepared for the number of guests.
The pool was nice and warm, which the kids enjoyed, but unfortunately, the jacuzzi was not working during our entire stay. The fitness center was particularly disappointing; many machines were rusty, some were not working, and there was only one treadmill available. The center's limited hours from 7 AM to 8 PM also made it difficult to use before breakfast, which is served only until 9:30 AM on weekdays.
Although the location was quiet and allowed for restful nights, improved operations management, better food supplies, and additional support for staff would enhance the experience. With these changes, this hotel could become a great family option.
Mohammed
Stayed 3 nights in Oct 2024