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Ascott Raffles City Shenzhen

4.5 star property
4.5-star luxury aparthotel, connected to a shopping center in Nanshan

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ascott Raffles City Shenzhen

Interior entrance
Front of property
3 Bedroom Premier
Indoor pool
Fitness facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Housekeeping
  • Kitchen

Explore the area

Map
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Coastal City
    2 min drive
  • Shenzhen University
    3 min drive
  • MixC Shopping Mall
    4 min drive
  • Shenzhen (SZX-Shenzhen Intl.)
    34 min drive

Room options

View all photos for 1 Bedroom Executive

In-room safe, desk, blackout drapes, soundproofing

1 Bedroom Executive

  • 80 sq m
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Premier

In-room safe, desk, blackout drapes, soundproofing

1 Bedroom Premier

  • 90 sq m
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio

Executive Studio

Executive Studio

  • 58 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive Twin Bed

Studio Executive Twin Bed

Studio Executive Twin Bed

  • 58 sq m
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for 3 Bedroom Premier

3 Bedroom Premier

3 Bedroom Premier

  • 178 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Executive

2 Bedroom Executive | Living room

2 Bedroom Executive

  • 122 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 2 Bedroom Premier

2 Bedroom Premier

2 Bedroom Premier

  • 136 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (121)
The price is CA $179
per night
CA $209 total
includes taxes & fees
11 Dec - 12 Dec
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

About the area

Shenzhen

Nanshan stay.Your stay at this Nanshan aparthotel places you within 6 miles (10 km) of Window of the World and Happy Valley. Splendid China Folk Village is within 6 miles (10 km) and Shenzhen Safari Park is within 9 miles (15 km).
View more Aparthotels in ShenzhenOpens in a new window

What's nearby

  • Shekou Ferry Terminal - 5 min drive - 5.1 km
  • Shenzhen Bay Port - 6 min drive - 5.8 km
  • Window of the World - 7 min drive - 7.1 km
  • Splendid China Folk Village - 8 min drive - 9.4 km
  • Shenzhen Safari Park - 13 min drive - 13.1 km

Getting around

  • Xili Railway Station - 8 min drive
  • Nanyou Station - 11 min walk
  • Shenzhen Intl. Airport (SZX) - 34 min drive

Restaurants

  • ‪Cafe De Flore - ‬3 min walk
  • ‪山海天酒楼 - ‬1 min walk
  • ‪花溪牛肉粉 - ‬1 min walk
  • ‪雨花西餐厅 - ‬1 min walk
  • ‪海阔天空工作室 - ‬1 min walk

About this property

Ascott Raffles City Shenzhen

4.5-star luxury aparthotel, connected to a shopping center in Nanshan
Ascott Raffles City Shenzhen offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. The luxury Ascott Raffles City Shenzhen also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.

This 4.5-star Shenzhen aparthotel is smoke free.

  • 182 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and safes. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)
  • Playground

Kitchen

  • Refrigerator
  • Microwave
  • Cookware/dishes/utensils

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 79.5 for adults and CNY 40 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Slippers
  • Hair dryer
  • Towels provided
  • Free toiletries

Entertainment

  • LCD TV with cable service

Laundry

  • All-in-one washer and dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting rooms
  • Business center
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Free bottled water
  • Porter/bellhop

Location highlights

  • Connected to a shopping center
  • Near a metro station
  • In the business district

Things to do

  • Fitness center
  • Golf driving range on site

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 182 rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Raffles City Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 79.5 for adults and CNY 40 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascott Raffles City Shenzhen Hotel
Ascott Raffles City Shenzhen
Ascott Raffles City Shenzhen Shenzhen
Ascott Raffles City Shenzhen Aparthotel
Ascott Raffles City Shenzhen Aparthotel Shenzhen

Ascott Raffles City Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 4 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Aug 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024

4/10 Poor

Ho Yi

Travelled with group
Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Stayed 1 night in Mar 2024

10/10 Excellent

ChoongKiat, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for business people...
Stayed 7 nights in Mar 2024

10/10 Excellent

Aaron Bob Man

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2023

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, room comfort
Staycation with Friends
Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful rooms!
The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020

4/10 Poor

kelson

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very bad breakfast!
The breakfast is terrible!!!!
Stayed 1 night in Aug 2019

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with friends
Stayed 1 night in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with a touch of home-comfort
A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018

8/10 Good

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family stay
New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent

Dinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascott stay apr-18
Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow

8/10 Good

KAR KIT

Liked: Cleanliness, room comfort
So far so good!
So far it is OK
Stayed 1 night in Jun 2024

8/10 Good

Arthur

Stayed 1 night in Jul 2024

10/10 Excellent

Sin Man Cindy

Stayed 1 night in Jun 2024

10/10 Excellent

Po Ting

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Koo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Wai Kit

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024