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Shangri-La Shenzhen

5.0 star property
5-star luxury hotel near Dongmen Pedestrian Street, connected to a shopping center

Choose dates to view prices

Photo gallery for Shangri-La Shenzhen

Exterior
Garden
Minibar, in-room safe, desk, blackout drapes
Poolside bar
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Luohu Port
    ‪12 min walk‬
  • Dongmen Pedestrian Street
    ‪2 min drive‬
  • Huaqiangbei
    ‪6 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Single Beds

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 60 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Single Beds

  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 1 King Bed

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 2 Single Beds

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

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About the area

Shenzhen

City center stay.Your stay at this Luohu hotel places you within 2 miles (3 km) of Dongmen Pedestrian Street and Huaqiangbei. Shenzhen Convention and Exhibition Center is within 6 miles (10 km) and Splendid China Folk Village is within 9 miles (15 km).

What's nearby

  • Luohu Port - 12 min walk - 1.0 km
  • Luohu Commercial City - 12 min walk - 1.1 km
  • Dongmen Pedestrian Street - 2 min drive - 1.7 km
  • Huaqiangbei - 6 min drive - 4.2 km
  • Shenzhen Convention and Exhibition Center - 7 min drive - 8.0 km

Getting around

  • Shenzhen Station - 12 min walk
  • Guomao Station - 15 min walk
  • Shenzhen Intl. Airport (SZX) - 41 min drive

Restaurants

  • ‪麥當勞 - ‬14 min walk
  • ‪大良毋米粥 - ‬1 min drive
  • ‪利苑酒家 - ‬18 min walk
  • ‪意合园 - ‬4 min walk
  • ‪顶楼 - ‬4 min walk

About this property

Shangri-La Shenzhen

5-star luxury hotel near Dongmen Pedestrian Street, connected to a shopping center
Shangri-La Shenzhen offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A children's pool, a fitness center, and an arcade/game room are also featured at the luxury Shangri-La Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Shenzhen hotel is smoke free.

  • 1 building
  • 522 guestrooms or units
  • 32 levels
  • 4 dining venues
  • Meeting rooms
  • Built in 1992
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include massages.

Languages

Chinese (Mandarin), English

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Front of property

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  • Spa
  • Parking included
  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Carte Blanche, Eurocard, and Barclaycard. Cash is not accepted. 

The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1110 reviews
Rating 8 - Good. 468 out of 1110 reviews
Rating 6 - Okay. 119 out of 1110 reviews
Rating 4 - Poor. 53 out of 1110 reviews
Rating 2 - Terrible. 30 out of 1110 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

JEAN PIERRE, UNION CITY

Stayed 1 night in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

CHi Shing, COQUITLAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was comfortable and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen, Yorba Linda

Stayed 3 nights in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
Hotel is centrally located, a good meeting place. It is also very close to the Lo Wu border and shopping center.
Stayed 2 nights in Dec 2024

8/10 Good

Yin-Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2024

8/10 Good

Thomas, Laguna Niguel

Business traveller
Liked: Cleanliness, staff & service, amenities
A very nice hotel. Maintenance could be better. Sauna needs to be cleaner. Breakfast is very good but it was better in the last. Quiet in general but still a very nice hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Ting Hein, Singaproe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property but with Shangri-la brand and management for many years, the staff team has been able to upkeep in terms of cleanliness. Housekeeping and the manager were very responsive to request. Always maintaining a smile. In terms of services, it is top notch. However, I think it is about time to consider rennovation or upgrade to suit the changes in the technology realm e.g. USB/Type c charging, adding more power points etc.
Stayed 3 nights in Dec 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much
The front desk greeted me with the utmost professionalism. I arrived a couple of hours earlier and was expecting to leave my luggage with the concierge. Fortunately, my room was available, and I was allowed immediate check-in. The suite we stayed in was very good, and the cabinets were large enough to store my luggage. The rooms were clean, and the staff was attentive. The carpet was a bit spotty, and a good steam cleaning would have given it some life. I did smell some cigarette smoke lingering in the air on my nonsmoking 25th floor. Of course, I also realize that there are some very inconsiderate smokers. The Executive Lounge staff was also attentive. It's too bad the Expresso machine did not have a self-serve Cappuccino function, which is very common for these types of machines. I do feel bad for the lovely ladies working in their thin 2-inch heels. Maybe shoes with thicker heels can prevent potential work injuries. The food choices were very good. On a Sunday morning, there were a couple of loud parents and noisy kids running around, which was annoying. At another time, a couple of guests were talking loudly on their mobile phones with no regard for others. I believe only the staff management could address these issues. Maybe sign? Overall, services from all departments were excellent, and we enjoyed our stay very much. Lastly, one staff member at the concierge's desk was quick to help me find some leftover bubble wrap that I had trouble finding -- that's a thumbs up.
Enough space to add an extra bed for our guest.
Stayed 4 nights in Nov 2024

6/10 Okay

Sek kiow

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Portal 色vicepoor
Stayed 5 nights in Nov 2024

8/10 Good

Anita

Stayed 6 nights in Oct 2024

4/10 Poor

Yuet Kuen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Sep 2024

8/10 Good

EduardonDavid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is Close to the border to Hong Kong an have good transportation.
Stayed 7 nights in Oct 2024

8/10 Good

Jan, Drensteinfurt

Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right in front of the LuoWu Commercial center, a step away from entry to Hong Kong MTR station.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony KS

Liked: Cleanliness, room comfort
Location is good, less than 5 minutes to subway. Service is good. the hotel is a bit old and need rrevenovation.
Stayed 1 night in Nov 2024

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I immediately left and booked elsewhere.
Stayed 1 night in Nov 2024

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very good! Display, variety, freshness all excellent. Rooms are definitely dated. Well situated next to Luohu Commercial City.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's really close to the Luohu border and main subway . Beautiful hotel with clean and comfy beds
Stayed 4 nights in Oct 2024

10/10 Excellent

Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are friendly and polite. Unfortunately the spa I try to use is not working.
Stayed 1 night in Oct 2024

10/10 Excellent

grace

Stayed 2 nights in Oct 2024

10/10 Excellent

YIK VOON

Liked: Cleanliness, staff & service
clean and near visiting sites hotel lifts have no safety measures to prevent passengers getting crushed by the door
Stayed 3 nights in Oct 2024

8/10 Good

Fei

Stayed 3 nights in Sep 2024