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Sunway Hotel

4.5 star property
4.5-star luxury hotel in Bao'an

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Photo gallery for Sunway Hotel

Exterior
Business Suite | Living area
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Hallway
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking available
  • Gym
  • Housekeeping
  • Room service

Explore the area

Map
Shiye Road, Fuwei, Fuyong Community, 18, Shenzhen, Guangdong, 518128
  • Shenzhen Airport Golf Course
    ‪7 min walk‬
  • Yijia Shopping Mall
    ‪3 min drive‬
  • Shenzhen World Exhibition & Convention Center
    ‪7 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪13 min walk‬

Room options

View all photos for Business twin room

Business twin room

Business twin room

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe twin room

Deluxe twin room

Deluxe twin room

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Suite

Business Suite

Business Suite

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior twin room

Superior twin room

Superior twin room

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Shenzhen

Bao'an stay.Within a 10-minute walk of this Bao'an hotel, you'll find Shenzhen Airport Golf Course and Fenghuang Mountain. Yijia Shopping Mall and Lixinhu Garden are also within 3 miles (5 km).

What's nearby

  • Shenzhen Airport Golf Course - 7 min walk - 0.7 km
  • Yijia Shopping Mall - 3 min drive - 3.5 km
  • Shenzhen World Exhibition & Convention Center - 7 min drive - 7.6 km
  • Fengyan Temple - 12 min drive - 9.9 km
  • Shenzhen Safari Park - 18 min drive - 23.8 km

Getting around

  • Airport East Station - 8 min walk
  • Xili Railway Station - 15 min drive
  • Shenzhen Intl. Airport (SZX) - 4 min drive

Restaurants

  • ‪爵士酒廊 - ‬13 min walk
  • ‪iKKTV - ‬13 min walk
  • ‪西典咖啡艺茶 - ‬13 min walk
  • ‪百世德咖啡 - ‬7 min walk
  • ‪凯旋mima - ‬6 min walk

About this property

Sunway Hotel

4.5-star luxury hotel in Bao'an
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A 24-hour business center, 6 meeting rooms, and limo/town car service are available.

WiFi is free in public spaces. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury Sunway Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 236 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 1997
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Bar or lounge
Sunway Hotel offers 236 air-conditioned accommodations with washers/dryers and safes. 39-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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Property amenities

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room washer/dryer
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • 24-hour airport shuttle
  • Limo/town car service
  • Free RV/bus/truck parking on site
  • Self parking on site (surcharge)
  • Extended parking on site (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: CNY 38 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 39-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunway Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 120.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 38 per person
  • Rollaway bed fee: CNY 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sunway Hotel Shenzhen
Sunway Shenzhen
Sunway Hotel Hotel
Sunway Hotel Shenzhen
Sunway Hotel Hotel Shenzhen

Sunway Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 131 reviews
Rating 8 - Good. 51 out of 131 reviews
Rating 6 - Okay. 40 out of 131 reviews
Rating 4 - Poor. 7 out of 131 reviews
Rating 2 - Terrible. 8 out of 131 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jayant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Better places to stay
One of the best in Service. Good Breakfast. Forgot my glasses and the staff member expeditiously delivered the same to me at the Airport. Outstanding service at the counter. Timely Shuttle drop off to the airort
Stayed 2 nights in Nov 2019

8/10 Good

Leung

Stayed 1 night in Nov 2019

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on!
Great staff very hospitable. They went out of their. The rooms are clean and comfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only real issue was lack of internet access. Although connected to their WiFi the internet connection was v hit and miss. Essentially useless. Otherwise fine. What you might expect for the price paid.
Stayed 1 night in May 2019

8/10 Good

Jethanand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel convenient for early morning flights.
They have 24 hour Shuttle Bus to and from Airport. The rooms are average, but clean.
Stayed 1 night in Mar 2019

6/10 Okay

Inkang

Disliked: Property conditions & facilities
Basic basic place to sleep, needs a lot of attention.
Stayed 1 night in Mar 2019

4/10 Poor

Andy, Hangzhou

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
23C and hotel air conditioning turned off. Nuff said.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Trip
Staff is very friendly! Always enjoy our stay.
Stayed 3 nights in Sep 2018

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family stayed at the hotel to catch a early flight. They enjoyed the stay and appreciated the accommodating airport shuttle service. I will definitely choose this hotel for our next trip. Thank you everyone at Sunway.
Stayed 1 night in Sep 2018

10/10 Excellent

Ronna, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The showers had wonderful pressure and they were clean. This is a 3 star hotel and I was pleasantly surprised. The beds were a little hard for me, but that is China for you so no point in complaining there. Front desk had people who spoke English and so did the restaurant and bar. That is exciting for me. If I ever come back to Shenzhen I would definately stay here. My stay was inexpensive and it included breakfast. They also have a free shuttle to the airport.
Stayed 1 night in Aug 2018

4/10 Poor

Jeff, Austin, TX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor choice for Shenzhen
The hotel staff themselves were all very nice. The hotel itself was disappointing. Our rooms were available when we arrived (a plus), but everything is run down and just feels like you are staying in an ashtray. The bed was essentially an elevated concrete block and the shower head in the bathtub was about 3' above the tub. Would never stay there again.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good rate hotel for transit
This hotel rate was good for transit. Hotel staff is all kindness and helpful for stay
Stayed 1 night in Mar 2018

8/10 Good

Szeeming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our third time stayed at Metropark, each time was a enjoyable experience.
Stayed 1 night in Oct 2017

4/10 Poor

albert, Guam USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisment, bad resevation problem
Location are far away from airport, when call foe hotel pickup, they insist I dont have researvation, no pickup. I had to tell them that I will pay again then send pickup. Checkin took 20min due to not able to find researvation. I had to promise them that I will pay when check out This is a expedia false with not giving researvation to hotel, cause me with problem after problems. Room are dirty and outdated, hallway are dark, almost need flash light just to wall the hallway. False addvertisement on room newly renovated !!, Bathroom dirty, and not clean at all, I have pictures to proof it. Carpet fell sticky, it not shampoo for long time. When we finally check in its already 11:15pm, My flight is 8:50am, need ti be at airport at 6am, ask if I can have my free breakfast at 6am, they flat out say no ! We did not even get anything to eat !! This is worse trip ever !
Stayed 1 night in Oct 2017

6/10 Okay

Kelvin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Smoky room close to airport
Close to airport and they even picked us up from the airport very late at night. The room was smoky and I had to open the window to actually try to sleep.
Stayed 1 night in Oct 2017

6/10 Okay

Maung

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The hotel is too old and a little dirty.
Stayed 3 nights in Aug 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with customer service to be proud of!
Although I wasn't using the airport the hotel was also near to the Metro station so a convenient location and with room and breakfast at the price paid felt it was excellent value for money. The room was clean and everything worked including the WiFi! Although the location of the new airport terminal makes this hotel not quite as convenient (hence the low price I guess) it is used by airline crews which I think is a good sign, and with the almost on demand airport shuttle the actual location is secondary. The particular PLUS for me personally was to be greeted each morning by the hotels young customer services manager who was most interested to hear my comments both good and bad about 'her' hotel! Wonderful PR in my opinion and something that I have never experienced at any of the many other hotels.com accommodations I have had the pleasure of staying in. And for me as a solo travellers gave me great comfort, security and peace of mind.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

William, Bay, Laguna,Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping malls and airport.
A resident staff by the name Kelly speaks good English, making inquiry easy for us. Thanks a lot Kelly.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport
Stayed here for a night after a late arrival into Shenzhen airport. The late check-in was perfect, there was a delicious breakfast buffet in the morning, and easy metro access (Airport East stop) from across the street.
Stayed 1 night in Jul 2017

6/10 Okay

wendy , singapore

Disliked: Property conditions & facilities
Feedback
The distance to the airport is wrong as their website is outdated. The hotel is further away from the new airport. Nobody picked me up though I give the flight details. The first room which they reserved for me was old, smelly and dirty. Luckily they changed to a better room, delay the whole process. Also , the staff forgot to give me a wake up call on my last day, almost miss my flight. On the whole, value for money as it includes breakfast and wifi. Also, complimentary shuttle to the airport every half an hour is convenient.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good, clean and comfort, washroom is a bit out date but everything still function condition. Good location to close to good food and play. Free Airport shuttle is very convenient and quick service book 10mins before your ride. Stuff is very friendly, free breakfast is very good food too. It is recommended. Thanks Sunway.
Stayed 1 night in Jul 2017