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Grand Mercure Ise-shima Resort & Spa

4.0 star property
4-star hotel near Shima Spain Village

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout drapes, free WiFi, bed sheets
Combined shower/tub, free toiletries, hair dryer, slippers
Spa
Exterior
Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Matoya Bay Bridge
    6 min walk
  • Shima Spain Village
    19 min walk
  • 魚菜屋的矢
    1 min walk
  • Ugata Station
    11 min drive

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 72 sq m
  • Mountain view
  • Sleeps 12
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Single Beds, Sea View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 36 sq m
  • Sea view
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Combined shower/tub, free toiletries, hair dryer, slippers

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds, Ocean View

Combined shower/tub, free toiletries, hair dryer, slippers

Classic Room, 3 Single Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 6
  • 3 Twin Beds

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About the area

Shima

In Shima .Stay at this Shima hotel and you'll be within 2 miles (3 km) of Shima Spain Village and 6 miles (10 km) of Yokoyama Observatory. Ago Bay is within 6 miles (10 km) and Mikimoto Pearl Island is within 12 miles (20 km).

What's nearby

  • Shima Spain Village - 19 min walk
  • Ago Bay - 10 min drive
  • Yokoyama Observatory - 11 min drive
  • Ise-Shima National Park - 19 min drive
  • Ise Grand Shrine - 21 min drive

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪はま寿司 167号志摩店 - ‬8 min drive
  • ‪カフェ ミ カサ - ‬3 min drive
  • ‪らんぷ志摩店 - ‬9 min drive
  • ‪チィコチィコ - ‬3 min drive
  • ‪なかしん - ‬9 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

4-star hotel near Shima Spain Village
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Mercure Ise-shima Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Grand Mercure Ise-shima Resort & Spa also features a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Shima hotel.

  • 372 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Free roundtrip train station shuttle from 3:00 PM - 5:30 PM
  • Train station shuttle on request, at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 3800 per person
  • 1 restaurant
  • 2 bars/lounges

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Elevator door width (inches): 35
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Refrigerator

More

  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 266 reviews" "
Rating 8 - Good. 109 out of 266 reviews" "
Rating 6 - Okay. 65 out of 266 reviews" "
Rating 4 - Poor. 16 out of 266 reviews" "
Rating 2 - Terrible. 9 out of 266 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Teruaki

Travelled with family and small children
Liked: Amenities, property conditions & facilities
夕食時2部制にしているものの予約ではないため、人数把握なし。レストランに、入りきらない場合は離れた大広間に案内される。 遠いため、取りに行くのは大変だが、席は静かでゆっくり食べられた。どちらがいいかは個人差かもしれないが、カートの利用を遠方の席の人優先にしてもらいたかった。 カートがあれば一度にたくさん持ち運べる。我が家は小さい子がいるため更に大変だった。
Stayed 1 night in Sep 2024

8/10 Good

Kayo

Liked: Staff & service
全体的にはよかった。事前の口コミを見て少々不安でしたが、満足できました。ラウンジもお酒好きにはよかったです。食事は、時間を選べばそんなに待つこともなかった。卓球は無料で楽しめました。お風呂上がりの飲み物もあり、よかった。
Stayed 2 nights in Sep 2024

8/10 Good

Naoki

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

HIROKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3歳の孫と65歳の夫の為に和室を予約しました。洋室ベッドと違い、座ったり、寝転んだり、荷物も広げたりと家にいる時と同じようにくつろげました。駐車場の確認の時から対応がよく、あらゆる場面で接客サービスに満足しております。食事はかなり混雑してましたが、どれも美味しく、大変満足です。子供の遊ぶスペース、卓球、ラウンジでもそれぞれ楽しめてとてもいい思い出になりました。娘夫婦と孫、息子と私達夫婦の初めての旅行は満足のいくものになりました。ありがとうございました。
Stayed 1 night in Sep 2024

6/10 Okay

Yuhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が長いので、何か解決策が欲しい。
Stayed 1 night in Sep 2024

8/10 Good

YUKINA

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Sayaka

Travelled with group
Disliked: Staff & service
エレベーターの待ち時間が多く、階段を使う事が多かった。
Stayed 1 night in Aug 2024

10/10 Excellent

Narumi

Liked: Cleanliness, staff & service, property conditions & facilities
よかったです！ラウンジ最高でした！！
Stayed 1 night in Sep 2024

8/10 Good

Ikuko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
清潔感がありとても満足です。 ホテル内のお買い物施設が少ないのでもう少し充実させてほしい。ホテル周辺にもお店がないので。 食事時間がみんな同じでかなり混雑して食べるのに時間がかかった。
Stayed 1 night in Sep 2024

10/10 Excellent

????

Stayed 1 night in Aug 2024

10/10 Excellent

Naoto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Serena

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
エレベーター３機は困りましたね。 待てど暮らせど、いっぱいで乗り込めませんでした。１階のフロントから客室に行きたいのに、B1のお風呂から乗って来る人がいっぱいで乗り込めず。客室からお風呂に行きたいのに、上層階から乗って来る人がいっぱいで乗り込めず。 和室だったのでリフォームがまだされておらず、リフォーム後が楽しみです。 お茶はあったけどコーヒーは無くて、布団敷くのはセルフで、ユニットバスは狭くて…部屋料金に見合ってないと思いましたよ。 製氷機が無いのも残念ポイントです。 朝食の種類が多いのは高評価ですが、客が多すぎて… 料理を取る場所が複数箇所に分かれていたら、混雑も緩和されるのではと思いました。 スタッフさんは愛想が良かったです。 『おはようございます』と挨拶されていたので、返事をしましたが、驚かれました。客側から挨拶を返されることがマレなんですかね…？
Stayed 1 night in Sep 2024

8/10 Good

ryouki

Stayed 1 night in Aug 2024

8/10 Good

shohei

Liked: Cleanliness, staff & service
エレベーターが少ない。
Stayed 1 night in Sep 2024

8/10 Good

Izumi

Stayed 1 night in Aug 2024

8/10 Good

Takashige

Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Yuna

Travelled with family
Disliked: Property conditions & facilities
廊下が古い旅館の匂いがしたのが気になった レストランが混んでいたので ２部せいではなく３０分おきとかあったらよかったかと あと伊勢志摩ならではの食べものがもう少しあったら嬉しかったです 夕方お風呂上がりに ラウンジが使おうと思ったらしまっていたのが残念でした
Stayed 1 night in Aug 2024