JEN Singapore Orchardgateway by Shangri-La

4.0 star property
4-star hotel near Orchard Central, connected to a shopping center

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Exterior
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Central
    ‪3 min walk‬
  • Orchard Road
    ‪5 min walk‬
  • Fort Canning Park
    ‪11 min walk‬
  • Paya Lebar (QPG-Paya Lebar Air Base)
    ‪25 min drive‬

Room options

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Panorama Club Room, 1 King Bed

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Club Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

Club Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room (Family)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Superior Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

About the area

Singapore

Heart of Singapore.With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Central and 2 miles (3 km) of National Museum of Singapore. Peranakan Museum is 1.9 mi (3.1 km) away.

What's nearby

  • Orchard Central - 3 min walk
  • Orchard Road - 5 min walk
  • National Museum of Singapore - 15 min walk
  • Bugis Street Shopping District - 20 min walk
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

4-star hotel near Orchard Central, connected to a shopping center
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: SGD 45.14 for adults and SGD 22.57 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1008 reviews
Rating 8 - Good. 264 out of 1008 reviews
Rating 6 - Okay. 61 out of 1008 reviews
Rating 4 - Poor. 26 out of 1008 reviews
Rating 2 - Terrible. 24 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating to our needs. They were very quick to respond to our inquiries and personal requests. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammed, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Enjoyed the rooftop pool and it’s beautiful view of the Singapore skyline. Very close to shopping, dinning and transportation
Stayed 3 nights in Nov 2024

10/10 Excellent

Bonnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar and pool is beautiful. The breakfast buffet was amazing. Rooms were clean beds comfortable and views were excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool, room size can be limiting for a family of 4-5, location is super and staff really friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jahanzeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

6/10 Okay

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

john d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, beds are comfortable and the Roma are very quiet overnight. The staff was very nice and checked us in at 8:00AM as we had just arrived from a 16 hour flight.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Stayed 4 nights in Nov 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent. The MTR and shopping and restaurants are conveniently located below the hotel. The room was nice. We would stay there again in future visits.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Ai Ling

Stayed 3 nights in Oct 2024

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful & worth it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of everything and only an elevator ride to many modes of transportation. The pool the was highlight! Very quiet and comfortable rooms as well. Will stay again.
Stayed 2 nights in Oct 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
Lovely hotel and gorgeous pool. Wonderful location. The only reason I gave it a 4 was that it took 3 days, and a request from us, for them to mop up a stain on the floor. The stain was there when we arrived.
Stayed 5 nights in Oct 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we have stayed at this hotel and this experience was as good as the first time. The rooms are quiet, a good size and well equipped. The staff are helpful and friendly. We could not extend our stay with a late check out but were free to use the roof top facilities and the lounge areas. Perfect.
Stayed 1 night in Oct 2024

6/10 Okay

Sin-lan S.

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JEN Singapore is located on a very convenient area. Attached to a mall, and accessible subway at the basement level. You don't have to go far to do your shopping, travelling, eating. Four levels of food court just below the hotel!!! Makan restaurant in the hotel has a superb breakfast buffet!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Meichih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool, yummy breakfast and nice rooms
Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and highly recommended! From check-in process to the room, all exceeded expectations. Optional breakfast was delightful and delicious! Would stay again!
Stayed 2 nights in Oct 2024

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and roof top bar
Stayed 1 night in Oct 2024

8/10 Good

JUNE

Liked: Staff & service
Chaotic
It's a crazy hotel, when you enter you go in the lift to the 10th floor for reception? The room is not very big, but you have to remember that you are right in the center of Singapore. We had a great view of the whole bay. Breakfast was utterly chaotic, nowhere to sit and items had run out. Love the robots wandering around though.
Stayed 1 night in Oct 2024

8/10 Good

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get on the MRT and go anywhere. The staff were friendly and the food at the pool was great - nice dinner with a view. Rooms are a decent size and quiet.
Stayed 2 nights in Oct 2024