6/10 Okay
Michael S.
13 Jan 2025
Liked: Cleanliness
Beautiful Condo but poor communication
This condo is in an awesome location with a great view. Condo is beautiful a d not more than a few years old. Itnis walking distance to downtown sister bays shopping and restaurants. The only issue with the condo were the beds. Two of the rooms beds were very uncomfortably with them feeling like your were rolling to the middle of the bed. That didn't disrupt our enjoyment however. The condo was very spacious with three good size bedrooms and 2 full bathrooms. Our biggest issue was communication with the property manager. First on our way to Door County we reached out asking when we would get codes to get into the unit. We got a response a couple of hours later that they had sent an email when we booked almost 2 months prior. We pulled over and searched our emails and could not find anything. We emailed again and they responded that they had sent from their own email and to look for that. In my opinion for customer service reasons alone i would have assumed they would just reforward out the email. We pulled over again and did find the email in our junk mail. On Saturday before check out we had questions on what needed to be completed before leaving so i emailed. We never got a response. In fact we have still not gotten a response and it has been 2 weeks. In summary I would still recommend this condo due to the location, view and spaciousness.
Michael S.
Stayed 3 nights in Dec 2024