The positives include cleanliness, a comfortable bed, good shower and hot water, location, storage of luggage when we arrived early.
About our arrival...the phone number outside the building is useful as it doesn't open until 12.00 (pub hours, we were told), and of course, check-in was not until 2.00. However, it is fairly usual for places to have information about leaving luggage if no one is going to be there. We were grateful that Julie was and took care of this for us. Eventual check in was slow because the staff were attending to the bar as well, and we had to wait for this. We were helped with the luggage up a fairly narrow and steep staircase.
The room met all our requirements, apart from no desk for using a laptop. However, there were two comfortable chairs, a bonus.
Tea, coffee and biscuits were available. Breakfast was served in a pleasant room, and the cooked breakfast was generous. Some items were missing from the yoghurt/cereal offerings, with little fruit on the first day, and no fruit or yoghurt on the second.
Housekeeping was a bit limited on the second day (bed not remade, no fresh towels).
So, lovely staff, good room with comfortable bed, and great location. But I was disappointed after seeing the excellent reviews posted earlier on the site.