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Toya Sun Palace Resort & Spa

4.0 star property
Family-friendly 4-star resort near Lake Toya

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Toya Sun Palace Resort & Spa

Lobby
In-room safe, free WiFi, bed sheets
Property grounds
Exterior
Combined shower/tub, free toiletries, hair dryer, slippers

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Toyako Onsen
    1 min walk
  • Lake Toya
    4 min walk
  • Toyako Hot Spring
    2 min drive

Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area

Japanese Style Room, Lake View, Non Smoking

  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

  • 28 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Futons OR 2 Twin Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

  • 28 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Yutorelo Toyako

Parking included
Free WiFi
Air conditioning
Breakfast available
3.9 out of 5, Good, (125)
The price is CA $215
per night
CA $239 total
includes taxes & fees
5 Jan - 6 Jan
Yutorelo Toyako

About the area

Sobetsu

On lake.Within a 5-minute walk of the resort, you'll find Lake Toya and Toyako Onsen. Toyako Hot Spring and Usuzanfunka Memorial Park are also within 2 miles (3 km).
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk
  • Lake Toya - 4 min walk
  • Toyako Hot Spring - 2 min drive
  • Usuzanfunka Memorial Park - 2 min drive
  • Rusutsu Resort - 32 min drive

Getting around

  • Toya Station - 12 min drive
  • New Chitose Intl. Airport (CTS) - 94 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬20 min walk
  • ‪Mogmog - ‬14 min walk
  • ‪レストランおおでら - ‬3 min drive
  • ‪風の音 - ‬13 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬11 min walk

About this property

Toya Sun Palace Resort & Spa

Family-friendly 4-star resort near Lake Toya
Toya Sun Palace Resort & Spa offers its guests a full-service spa, hot springs, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Toya Sun Palace Resort & Spa. Free self parking is available.

  • 1 building
  • 324 guestrooms or units
  • 10 levels
  • Built in 1965
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • Bar or lounge
  • 1 conference room
  • Dining venue
Toya Sun Palace Resort & Spa offers 324 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Sobetsu resort provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 5:00 AM and 11:00 PM.

Languages

Japanese

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Refrigerator
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Refrigerator

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 5:00 AM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018

6/10 Okay

Jeannie, 🇵🇭

Disliked: Cleanliness, staff & service, room comfort
Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Stayed 1 night in Jun 2018

6/10 Okay

Thomas

Disliked: Room comfort
Air-conditioning system needs a major overhaul!
The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Beautiful lounge & onsen
The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
Stayed 1 night in May 2018

8/10 Good

Murata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Splendid lake view, lack of human touch
This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.

8/10 Good

chong, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
Stayed 1 night in Jan 2018

6/10 Okay

Maria

Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ek Song Mervyn

Liked: Room comfort
Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
Stayed 1 night in Dec 2017

4/10 Poor

javier , spore

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel.
Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
Stayed 1 night in Oct 2017

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Lakeside View
Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
Stayed 2 nights in Sep 2017

10/10 Excellent

MINJUN

Liked: Cleanliness, staff & service, room comfort
excellent hotel
Very satisfied with the hot spring spa with an outdoor area offering a magnificient view out to the toya lake. Buffet dinner was excellent as well. But our twin bed room showed its age with its old furniture and bathroom.
Stayed 1 night in Jul 2017

4/10 Poor

Alan

Disliked: Property conditions & facilities, room comfort
The room is dated. Toilet is small and worn out. the tatami bed looks old. Staffs doesn't seem friendly. Carpark is not within the hotel compound but opposite in an open space. Only thing we like are the food spread for dinner and breakfast with nice view of Lake Toya. Theres also a pet area where you got to pay for a 10min play with either cats or dogs at the lobby.
Stayed 1 night in May 2017

8/10 Good

Warangkhanang

Liked: Staff & service, property conditions & facilities, room comfort
Hotel with Beautiful view
Reception area and onsen was nice and clean but Guest room and equipment abit tired. Need an upgrade

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Large hotel with a great onsen
Amazing view from your own room and great onsen with infinity pool. We visited during early May and the room was very stuffy. Staff said the system only operates to blow hot air out, and gave us a table fan and told us to open the full height window to vent. The latter solution wasn't possible as we have small children and our room was on the 10th floor. Dinner/breakfast buffet food quality was ok, but when it was full, be prepared to fight with 300 plus guests for food. Elevators were insufficient and give yourself more time to go anywhere. The fireworks show was nice though as you can watch it literally from your own room.