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Serras Andorra

5.0 star property
Upscale ski-in/ski-out hotel with spa

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Photo gallery for Serras Andorra

Front of property - evening/night
Penthouse | Living area
Penthouse | Living area
Terrace/patio
Junior Suite

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • Pet-friendly
  • Parking available

Explore the area

Map
Carretera General 2, nº26, Soldeu, Andorra, AD100
  • Bosc
    ‪1 min walk‬
  • GrandValira
    ‪3 min walk‬
  • Soldeu Ski Resort
    ‪4 min walk‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪31 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Family Grand Deluxe

Family Grand Deluxe

Family Grand Deluxe

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 80 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room

Grand Deluxe Room

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Penthouse

Penthouse | Living area

Penthouse

  • 100 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Similar properties

Reception

Sport Hotel Hermitage & Spa

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, (166)
The price is CA $1,721
per night
CA $1,808 total
includes taxes & fees
19 Feb - 20 Feb
Sport Hotel Hermitage & Spa

About the area

Soldeu

Skiing getaway.Within a 5-minute walk of the hotel, you'll find GrandValira and Soldeu Ski Resort. Also within 9 miles (15 km) are TSF4 Solana Ski Lift and TSD4 Pas De La Casa Ski Lift.

What's nearby

  • GrandValira - 3 min walk
  • Soldeu Ski Resort - 4 min walk
  • TSD4 Pas De La Casa Ski Lift - 12 min drive
  • Pas de la Casa Resort - 14 min drive
  • Caldea Spa - 18 min drive

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 31 min drive
  • Barcelona El Prat Airport (BCN) - 170 min drive

Restaurants

  • ‪Restaurant Manacor Grill - ‬2 min drive
  • ‪L'Ovella Negra - ‬5 min drive
  • ‪Burger Brothers - ‬1 min drive
  • ‪The Boss - ‬2 min drive
  • ‪Taittinger Sol I Neu Restaurant - ‬14 min walk

About this property

Serras Andorra

Upscale ski-in/ski-out hotel with spa
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers a 24-hour fitness center, a sauna, and ski passes. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Serras Andorra was completed in December 2021.

This 5-star Soldeu hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Dining venue
Serras Andorra offers 60 accommodations with minibars and espresso makers. Each accommodation is individually furnished. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Soldeu hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (EUR 25 per night)
  • Secured covered valet parking on site (EUR 25 per night)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free offsite parking within 16 ft
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 28 for adults and EUR 28 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Full-service spa
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 47
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Eco-friendly toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually furnished
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 95.0 per night.
  • Cribs (infant beds) are available for EUR 55.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
  • Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: EUR 25 per night
  • Covered valet parking fee: EUR 25 per night
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 55.0 per day
  • Rollaway bed fee: EUR 95.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Parador Canaro Hotel
Parador Canaro Hotel Soldeu
Parador Canaro Soldeu
Parador Canaro Hotel Incles
Parador Canaro Incles
Hotel Parador Canaro Andorra/Incles

Serras Andorra Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 39 out of 43 reviews
Rating 8 - Good. 4 out of 43 reviews
Rating 6 - Okay. 0 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Weiwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !!!
Stayed 1 night in Oct 2024

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amenities! Beautiful setting and amazing build quality!
Stayed 1 night in Jul 2024

10/10 Excellent

Abelardo

Stayed 2 nights in Aug 2024

10/10 Excellent

adele, brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect spot for a family vacation! Everything and everyone was amazing
Stayed 4 nights in Feb 2024

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend. The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue. Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas, Bracknell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent service. Top class cuisine
Stayed 1 night in Aug 2023

10/10 Excellent

Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
Stayed 1 night in Jul 2023

10/10 Excellent

STEVEN, Scotts Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Friendly staff
Stayed 1 night in Jul 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

Konstantin, Milwaukee

Stayed 1 night in Jul 2022

10/10 Excellent

Adrian

Stayed 2 nights in Feb 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excepcional!
Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
Stayed 1 night in Oct 2024

8/10 Good

Jörg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundlichkeit par excellence
Sehr schönes Hotel...extrem freundliches und hilfsbereites Personal...
Stayed 3 nights in Sep 2024

10/10 Excellent

Erlend Hansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

José Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Luiz Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente! Tudo otimo! So o colchao da cama que poderia ser mais firme, menos mole. De resto tudo nota 10!
Stayed 5 nights in Feb 2024

10/10 Excellent

barbara

Stayed 4 nights in Feb 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Noriel

Stayed 5 nights in Jan 2024

10/10 Excellent

noe alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Montse

Stayed 1 night in Jul 2023

10/10 Excellent

Carles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
experiencia increíble. Personal muy muy amable y profesional Una mención especial por el servicio de transfer del hotel a los remontes de Soldeu (telecabina). El personal carga todo el material de ski , te ayudan en todo desde las taquillas hasta bajar de la furgoneta. El Spa es my completo cuanto a sus instalaciones
Stayed 3 nights in Feb 2023