2/10 Terrible
Jade
31 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely disappointed and appauled this property shouldnt even be on your system for people to book we have been riped off and the images used to advertise are false or fake because the room we were given was disgusting and we arrived from work with our children for the light switch and was greeted by this waste of money, instantly ruined our mood. I went to speak to reception to ask for a room change but they were unhelpful. We did look to move hotels however all were booked up due to the event so we had no choice but to stay. The room was small for a family room, it was damaged and damp in there. All the paint work was damaged. The carpets were flithy and never been cleaned. It had a kettle on the bedside table which is ridiculous in the first place but omg there was no way anyone could use the kette it had water left in it then inside was all dirty n brown goo stuck to it i took a picture as was so vile. The wardrobe which didnt have doors on had 3 coat hangers so not even a enough for one each. Everywhere was full of dust. There was one extremely flat pillow each. Then we go onto the ensuite wow that was like a blast from the past tiles older than ya granny.. these tiles were dirty black mould in shower cubicle the silicone seals were broken on the shower so dread to think about the germs held there. There was no glass for toothbrushes just the holder. The shelf was hanging off and the bathroom mirror light didnt work. The toilet roll holder was ripped off. There wa
Jade
Stayed 1 night in Aug 2024