AWFUL EXPERIENCE!!!!!!!
I typically do not respond to these sort of surveys. However, my experience was so horrible that I actually taking the time in hopes that this reaches someone that can impact future outcomes.
After checking into our room, we checked the beds, as we always do upon entering a hotel room for the first time. Generally, when we do this, we discover cleanliness, tidiness and care. Until yesterday.
We lifted up the mattress closest to the door and were HORRIFIED at what we found. There was A BUUUUUNCH of old, NASTY, food sandwiched between the box springs and mattress. There were BUGS(!!) all over the nightstand.
It was apparent that the food had been there for quite some time - much longer than a couple of days.
We went down to the front desk to pursue a refund. They informed us that we would need to work with Expedia on that.
As if the experience wasn’t already poor enough, I, somehow, was unprepared for what would come next.
Working through this with Expedia support felt almost as bad, maybe even worse, than the experience at the hotel. Nobody wanted to help. Nobody could help. I was given a handful of numbers that resulted in dead ends.
It was so bad that I literally just gave up. I didn’t want to waste anymore of what should have been a pleasant evening with my family.
If this is not made right, I will NEVER use Expedia again and will shout my story from the rooftops to anyone that will listen.
This has been the worst experience.