6/10 Okay
Catriona
Travelled with family
13 Aug 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Honest review - Aug 2024
At check-in, my sister was given the keys to a different booking, in addition to our own. We booked through Hotels.com and another guest with a similar name had a separate booking. Instead of charging the card on file with my booking, my sister was charged for both rooms at check-in because she happened to arrive before me.
The room with three single beds wasn't ideal, it was on the top floor and the lock on the door was faulty so we were too scared to lock it overnight in case there was a fire and we needed out quickly. I made a staff member aware of this concern. The room itself was fine except the windows were painted shut so didn't open, and the bathroom required an overhaul - the showerhead fell off it's bracket when I tried to bring it towards me rather than it facing the wall. A few times throughout the night it sounded as though the tap in the sink was being turned on at full blast, but I presume it might have been neighbours flushing their toilet, but it disturbed what was already a poor night's sleep due to the unlocked door, and feeling vulnerable.
The housekeeper kindly changed our room in the morning to a much nicer room, the bathroom was an improvement and the windows opened. It was still very hot & stuffy, fans were provided in both rooms, but sadly had little effect.
The housekeeper was very kind, but sadly this does not take away the safety element and had we locked our door on the first night, would we have been able to get out again?....
Catriona
Stayed 2 nights in Aug 2024