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Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

3.5 star property
3.5-star beachfront hotel near St. Augustine Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

Exterior
Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers
On the beach, white sand, beach towels
Studio, 1 King Bed, Balcony, Ocean View
Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Pool
  • Restaurant
  • Pet-friendly
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
300 A1A Beach Blvd, St. Augustine, FL, 32080
  • St. Johns County Ocean Pier
    2 min walk
  • St. Augustine Beach
    2 min walk
  • Anastasia State Park
    4 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional)
    24 min drive

Room options

View all photos for Studio, 1 King Bed, Patio

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed, Patio

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Patio (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Patio (2 Rooms)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ocean View (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Ocean View (Hearing)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Ocean View (Hearing)

View from room

Suite, 2 Queen Beds, Accessible, Ocean View (Hearing)

  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

View from room

Suite, 2 Queen Beds, Balcony

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Ocean View

Suite, 2 Queen Beds, Balcony, Ocean View | Beach/ocean view

Suite, 2 Queen Beds, Balcony, Ocean View

  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ocean View

Flat-screen TV, pay movies, MP3 dock

Suite, Multiple Beds, Ocean View

  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Studio Suite, 1 King Bed, Balcony, Ocean View

Bathroom shower

Studio Suite, 1 King Bed, Balcony, Ocean View

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed

  • Sleeps 1
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

View from room

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Bathroom shower

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Bathroom shower

Studio, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Patio

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Patio

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed

Bathroom shower

Premium Suite, 1 King Bed

  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony, Ocean View

  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Flat-screen TV, pay movies, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

Similar properties

Beach
Guy Harvey Resort on St Augustine Beach
Pool
Pet-friendly
Parking included
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4.3 out of 5, Excellent, (2198)
The price is CA $175
per night
CA $195 total
includes taxes & fees
5 Dec - 6 Dec
Guy Harvey Resort on St Augustine Beach

About the area

St. Augustine

On the beach.Your stay at this hotel will put you steps from St. Johns County Ocean Pier and a 5-minute walk from St. Augustine Beach. Fiesta Falls Mini-Golf and Tolomato River are also within 2 miles (3 km).

What's nearby

  • St. Johns County Ocean Pier - 2 min walk - 0.2 km
  • St. Augustine Beach - 2 min walk - 0.3 km
  • Anastasia State Park - 4 min drive - 4.0 km
  • St. Augustine Lighthouse & Maritime Museum - 5 min drive - 4.4 km
  • St. George Street - 9 min drive - 7.8 km

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪Salt Life Food Shack - ‬2 min walk
  • ‪Sunset Grille - ‬6 min walk
  • ‪Beachcomber Restaurant - ‬2 min drive

About this property

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

3.5-star beachfront hotel near St. Augustine Beach
Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 25432 square feet (2363 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star St. Augustine hotel.

  • 175 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • 25432 sq ft of conference space
  • 2363 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort offers 175 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations are furnished with queen sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, spring water baths, complimentary toiletries, and hair dryers.

This St. Augustine hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Microwave
  • Outdoor pool
  • Refrigerator
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 39.00 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Food and drink

  • Free buffet breakfast available weekdays 7:00 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 48
  • Handrails in stairways
  • Stairway handrail height (inches): 38
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • MP3 dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24.53 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton St. Augustine Beach Oceanfront Resort
Embassy Suites Hilton Oceanfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront
Embassy Suites Hilton Oceanfront
St. Augustine Beachfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront Resort
Embassy Suites Hilton Oceanfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront
Embassy Suites Hilton St Augustine Beach-Oceanfront Resor Hotel
Embassy Suites Hilton St Beach-Oceanfront Resor Hotel
Embassy Suites Hilton St Augustine Beach-Oceanfront Resor
Embassy Suites Hilton St Beach-Oceanfront Resor
St. Augustine Beachfront Resort
St Augustine Beachfront Resort
Embassy Suites by Hilton St. Augustine Beach Oceanfront Resort
St. Augustine Beachfront Resort
St Augustine Beachfront Resort
Embassy Suites By Hilton St Augustine Beach Oceanfront Resor
Embassy Suites By Hilton St Augustine Beach Oceanfront Resort

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 678 out of 1049 reviews" "
Rating 8 - Good. 171 out of 1049 reviews" "
Rating 6 - Okay. 101 out of 1049 reviews" "
Rating 4 - Poor. 50 out of 1049 reviews" "
Rating 2 - Terrible. 49 out of 1049 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly, WYOMING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service that I haven’t seen since before Covid. The complimentary yoga on the beach and umbrella towel service were nice touches.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful and comfortable hotel. Although we had terrible weather, the hotel stay was very nice.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sharon, Barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Excellent pool and on the beach.
Stayed 9 nights in Aug 2024

8/10 Good

Julie K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction on the beach was not convenient.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Tracy Clifton

Travelled with group
Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Sergio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is gorgeous and has great potential. The inside staff was great. The lobby is beautiful and clean. The lobby restroom needs work. The pool is gorgeous. The outside seating not near the pool area is old and wet. The valet is a bunch of young adults in the evening and I believe they used our car to hang out. There was sunscreen on my seat, chair pulled from the back, and an odor. The room was disgusting. At first it appears okay, but it has a fungus infestation and there are gnats everywhere. Under the sheets, the lamp shade, the sofa, and everywhere in the bathroom. There was hair and a blood stain on one of my sheets. I believe that because we were only staying one night they didn’t bother to clean. The ocean view room isn’t worth it because it is too far to enjoy, so save your bucks.
Stayed 1 night in Aug 2024

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great. We enjoyed the pool and the breakfast. Our complaints are the beach was under construction and the walk to get there was inconvenient and no one told us about this prior to our stay so we could decide if we wanted to contend with that.. When we would return from the beach the pool tenants made us take our cooler all the way to the room before we could enjoy the pool. It was mandatory valet parking which was inconvenient as we were in 2 vehicles.
Stayed 4 nights in Jul 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Lynnette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower gel, shampoo and conditioner smells so good. Super clean
Stayed 1 night in Aug 2024

4/10 Poor

Bradley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pictures shown on Expedia were in accurate. Photo shows a balcony and ocean. Upon arrival, we were given a room that had no balcony and view of parking garage. For $400 for 1 night, would have expected more. When discussing with front desk, they had no desire to and said we were not their customer, we are expedias customer so would have to take matter to them. Was told we could upgrade room for $130 making this over $500 for 1 night. We decided against this and called Expedia to discuss options. Expedia did provide a $50 credit but could not provide us with room shown in picture. We decided to walk downstairs to take offer of upgrading for $130 up charge. We were then told rates went up and it would now be over $425.. making this almost $1000 for 1 night. We travel often and even the Omni doesn’t charge this high of a rate… ridiculous!!!!! Would expect amenities to have higher quality.. would not recommend! Take your money somewhere else or Airbnb.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
The Embassy Suites Hotel was beautiful inside and outside. We loved the location right on the beach. Everyone was super nice at the hotel. The service was excellent. My daughters and I ate a few times at the Cantina Bar next to the pool and the food and drinks were yummy. Our breakfast was delicious every morning and I loved that it as included in our hotel stay. I would definitely stay here again in the future.
Stayed 3 nights in Aug 2024

2/10 Terrible

Liethia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Complete waste of money
I made this reservation due to the view, and proximity to the beach. When we arrived, the beach was under construction and the access was quite a walk for someone with mobility concerns. When we checked in, the person behind the desk barley made eye contact and the personality of a wet mop. In addition, sitting in the pool area all we could hear was the constant beeping of construction equipment all the way up until dinner time. There wasn't a heads up on the website regarding the construction, which is unacceptable. We left early and had to find public beach access.
Stayed 1 night in Aug 2024

6/10 Okay

Khara

Liked: Staff & service, amenities
currently they are replenishing the sand on st augustine beach. this should be completed some time in september. this area is currently happening in front of the beachfront property, the hotel does a great job of providing beach access that allows you to get to the water. The noise was the most bothersome as it was all hours and killed the beachfront wave noise on our balcony and pool area. rooms are well worn but outside facilities are kept in decent shape.
Stayed 2 nights in Aug 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Damaris A Age

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of summer family getaway
We had a wonderfully relaxing end of summer family getaway in Saint Augustine Beach. We love the amenities which include easy access to the beach with chairs and umbrellas available. The pool is beautiful and it’s really nice to have the bar/restaurant at the pool. The complementary breakfast was Delicious and had lots of options, including made to order omelettes. I also really enjoyed the rocking chairs around the fire pits. All in all, this is a fantastic location and we will definitely be back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Great staff very accommodating, wonderful atmosphere
Stayed 1 night in Aug 2024

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Definitely do not recommend
I would personally never stay here again. There’s a lot of hidden fees on top of an outrageous cost to stay per night. There’s an incidental fee of $100, which they ended up charging me twice for. You HAVE to valet park for $40 plus tipping them anytime you need your vehicle and a $25 resort fee. Plus they were doing construction on the beach near the pier so you couldn’t even access the beach in front of the resort. They only have 3 elevators for the whole place and our room was 2 miles away. They also only have about 5 luggage carts for everyone staying there so if you don’t pay extra for the valet to get your luggage, you will not get a cart and have to carry all your belongings. The pool closed for over an hour when “there was lightning miles away” but never actually rained. The bar called “castaway cantina” was also closed when we checked in around 4 because of lightning in the area. The pool has strict rules and closes right at 8pm unlike other hotels in the area that let you swim or access the beach whenever. The staff at the pool was not very friendly. Overall not my type of place to stay with our family of four. The only positive thing I would say is that the free breakfast was pretty good and there’s a lot of options.
Stayed 1 night in Aug 2024

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service
Resort fee Night rates for $500 nights plus valet parking $49 But they treat the guests as an airport hotel. Not make the bed daily, not fresh towels. Horrible service Staff at the desk don’t care.
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a large and beautiful resort. The front desk staff was not very friendly. The restaurant staff was very nice, even with a party of 23 next to us. The restaurant food was excellent though pricey. The hotel seemed understaffed/overworked. Like the staffers seemed weary. The hours at the restaurants seemed spotty. At one point, we wanted lunch at 2:00 and nothing was open because it was lightning, so the pool restaurant closed but the staff didn’t open up the bar & grill. It didn’t seem well managed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 2 nights in Aug 2024

2/10 Terrible

MARIA

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I paid almost $500 per night, they didn’t clean the room I called I requested the service twice, and they didn’t care about it. Do not recommend this hotel. Not worth the money
Stayed 1 night in Aug 2024

6/10 Okay

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2024