4/10 Poor
amanda j.
3 Oct 2024
Liked: Cleanliness
Superb location, unhelpful hosts and cittahebis quite tired
The location was amazing for us. You could walk straight onto the beach and to restaurants etc. The cottage is tired and lacks usable storage space as the small wardrobes are crammed with bedding and other bits. The air con is in a cupboard in the lounge and backs onto the bedrooms and is really noisy. We lost power from hurricane Helene and thats when the issues with the host started. She replied at first and said she hopes it would come back on. We were tracking it and there was no way it was going to be on that day, they said it could be 2-4 days. When we asked the hosts about refunding our unused night so we could move as we needed power all communication stopped. They didn’t even answer to VRBO and haven’t contacted us since. VRBO were great to be fair and refunded the remainder of the booking and said they would take it up with the now absent host. We weren’t being prissy about the electric. Once it was off the house internals were up at over 85 degrees with no air con, no hot water and no fridge or means to cook. The BBQ was rusty and filthy and the kettle was rusty to. We gave our food to the man a few doors down who was also renting but his host made sure he had a generator and was in constant touch. Ours was literally missing once a refund was asked about. I’d never treat people like they treated us hence the 1 star.!
amanda j.
Stayed 10 nights in Sep 2024