We paid for the room in advance on Hotels.com, but when we arrived, the clerk said that he had not received our payment information so we had to wait in the lobby for a half hour on hold with Expedia (the toll-free number the clerk had us call) in the middle of the night when we were already exhausted from a long drive. I'm not sure whose fault that was, but it wasn't mine. The air-conditioning worked, but was not cold, and there was a HUGE dead bug in the tiny bathroom, and there was not enough room in there for me AND the bug. The clerk was very nice though, and the room was comfortable enough, despite the heat and having to sleep on top of the covers. We always look for an included breakfast with our room so we don't have to stop once we leave, but this location had nothing for vegans to eat.